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Reservation Agent - Nights and Weekends required

companyBartell Hotels, a CALP
locationSan Diego, CA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.

Pacific Terrace Hotel: The TripAdvisor top-rated and only AAA Four Diamond beachfront hotel in San Diego, Pacific Terrace is San Diego’s premier luxury boutique hotel dramatically perched above the breaking waves of the Pacific Ocean. With 73 unique guest rooms and suites, Pacific Terrace offers an intimate setting for guests to relax poolside, while gazing over the water. Guests also enjoy active pursuits in the local Pacific Beach neighborhood, and adjacent La Jolla and Mission Beach. The warm, talented team at Pacific Terrace, delivers unrivaled hospitality and makes sure that every detail is perfect.

The Pacific Terrace is seeking candidates with an upbeat attitude to go above and beyond guests' expectations. Individuals must have excellent customer service skills, be professional, and friendly with good written and verbal skills.

Flexible schedule is required and must be available on weekends and holidays.

Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Job Responsibilities:

  1. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
  2. Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily
  3. Enforce hotel and company credit policies.
  4. Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
  5. Use yield management polices to maximize revenue and occupancy.
  6. Complete the R.I.M. 2000 course offered by Holiday Inn within 90 days of hire.
  7. May perform duties of a general clerical nature within the hotel.
  8. Attend and is involved in monthly front desk meetings.
  9. Work closely with sales department to implement strategies to maximize room revenue.
  10. May fill-in on front desk.
  11. Other duties as assigned.

Job Skills:

  1. Ability to use personal judgment and specialized knowledge to give information to people.
  2. Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit at an extended period of time, stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.

Job Qualifications:


HS Diploma or equivalent





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