The Job Network

Program Intake Coordinator

companyUpward Bound House
locationLos Angeles, CA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Salary: $22 - $26 hourly

Organizational Overview

Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention.  With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development.  We seek employees who are passionate about serving and making a difference in the lives of others.


The Permanent Housing Program Coordinator (PHPC) is responsible for coordinating all aspects of the move-in process for families. The position is focused on easing the transition from homelessness to being housed and to make the process smooth and comfortable for families. The PHPC serves as a reliable partner to the case management team, ensuring that each family’s comprehensive housing needs are met.


  • Serve as the primary point of contact for all program partners including CES, FSC, County Departments, Compton Unified School District, as well as other appropriate
  • Responsible for interfacing with CES/FSC partners in accepting/enrolling participants in permanent housing
  • Answer general questions about UBH’s Permanent Housing programs and provide necessary information about each program offered in an intelligible and accurate
  • Monitor UBH’s referral portal and process all received referrals for permanent housing within stated
  • Perform screening and assessment for participant
  • Assist participants with obtaining all necessary information needed to be enrolled in UBH permanent housing
  • Conduct participant intake, compile intake packet, and program data entry for intakes and discharges as well as other participant information as needed for the
  • Work with the Program Managers, Associate Directors and Director of Programs as appropriate to determine enrollment into UBH

  • Review and explain all participant forms including program flow and guidelines and obtain participant
  • Create participant file with all pertinent initial documents collected during the intake
  • Manage, generate, and submit weekly enrollment referral reports to program
  • Create participant profile in HMIS and/or other applicable database upon enrollment into a permanent housing
  • Effectively communicate with Case Managers in the “warm hand off” of participants to case management and housing services after enrollment in the appropriate


  • Collaborate with Case Managers to conduct needs assessment to identify required resources for families moving to permanent housing; source or obtain basic household items that participants need from UBH partners and donors (i.e. appliances, furniture, household items etc.) in working with other UBH team members.
  • Coordinate delivery of participant items to their new housing
  • Facilitate smooth move-in for participants as they transition to permanent
  • Review participant files and ensure completion with all required documentation at key transition points, i.e. enrollment, housing search, housing placement, financial assistance and program
  • Generate weekly, monthly, quarterly and annual reports capturing permanent housing participant activities and outcomes as
  • Conduct Tenant Education workshops for participants before they move into permanent housing as well as UBH team members.
  • Coordinate the provision of Life Skills workshops in consultation with participants and other UBH team members as
  • Develop a neighborhood resource repository with services, items, and resources (i.e. grocery stores, parks, library, utility companies, police station, ) participants will need to smoothly transition and integrate in their new environments.
  • Participate in Coordinated Entry System meetings and
  • Act as a backup for program management as
  • Participate in staff meetings and trainings including
  • Other duties as


  • Bachelor’s Degree in Social Work, Human Services, Psychology or other related field OR substantial experience in human services including at least 3 years’ experience in the homeless field with similar
  • At least 2 years’ experience working with homeless
  • Understanding of best practice approaches including: Housing First, Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

  • Working knowledge of policies, systems, and local programs that impact homeless persons and the related public funding sources, regulations, requirements, and procedures
  • Ability to coordinate and/or oversee the successful completion of
  • Strong written and verbal communication
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure
  • Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental
  • Ability to respond responsibly in emergency and crisis
  • Intermediate proficiency in Windows Office Suite programs and a data management system (HMIS preferred).
  • Position requires travel primarily in Los Angeles
  • Ability to work varied hours/days including evenings/weekends/holidays.
  • Knowledge of community
  • Valid California driver’s license and proof of auto


  • Employment Eligibility Verification
  • Reliable transportation
  • Updated tuberculosis test
  • Successful completion of background
  • CPR/First Aid training
  • Must have Valid CA Driver's License
  • Must provide proof of insurance coverage
  • Must be able to qualify for UBH drivers’ insurance coverage


  • Maintain a safe work environment and confidentiality at all times.
  • Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
  • Organize and prioritize multiple activities to meet all external and internal deadlines.
  • Maintain professional demeanor that reflects positively on the agency.
  • Demonstrate respect and courtesy toward others.
  • Able to thrive in a work environment emphasizing teamwork and collaboration.
  • Respond in a timely manner in all aspects of communication.
  • Work with average supervision.
  • Perform other duties as assigned.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to:

Walk and climb stairs; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs. Be subjected to outside environmental conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  If you require an accommodation, please make sure to inform the Human Resources Department

by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.


To be considered for a position, submit resume. Please be sure to reference Job Title in the subject line of your email.  Due to the volume of resumes received, no calls or faxes regarding submission will be returned.  Your resume will only be routed correctly and considered, if all the qualifications are met.

Loading interface...
Loading interface...
Loading interface...
Loading interface...
Loading interface...
Loading interface...