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Customer Service Representative

locationWorthington, MN, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Vaxxinova US is seeking a Customer Service Representative to join our team in Worthington, MN.

About the role: The Customer Service Representative is responsible for providing a high level of customer service, insuring satisfaction customers receive timely, efficient, and accurate service. Administrative tasks supporting the Director and team members.

Main responsibilities:

  • This position has a direct impact on the company sales objective due to detailed interaction with the customer
  • Ensure customer satisfaction with timely, efficient and accurate service
  • Communicates with customers, Field Sales, Tech Services Veterinarians, and a team of peers regarding orders, account issues and sales program clarification
  • Routinely communicates with multiple departments within the company
  • Responsible for entry of all diagnostic submissions in USA LIMS (Laboratory Information Management System)
  • Communications with customers to include, but not limited to: shipment of product and/or diagnostic shipper, additional diagnostic testing, status of product orders/diagnostic testing, inquires on pricing for diagnostics/autogenous, placement of autogenous orders
  • Second line of contact for answering calls and greeting visitors
  • Awareness of pricing, special offerings, pricing programs and promotions
  • Communicate with company Field Sales and Tech Service veterinarians regarding leads and threats gleaned during customer interaction

Qualifications and Capabilities:

  • Familiar with computer systems and software including, but not limited to, Microsoft Word and Excel, Microsoft Dynamics Great Plains
  • Familiar with general office equipment (phone system, printers, fax)
  • Communication skills to effectively work with team members, other departments, and customers
  • Attention to detail and the ability to multitask
  • Ability to follow department SOPs (Standard Operating Procedure)
  • Ability to read, write, comprehend, and follow verbal and written instructions in English
  • Ability to work independently, prioritize work and meet deadlines
  • 3-5 years of experience
  • High school diploma/GED required

Benefits at Vaxxinova: We are proud to offer a generous benefit package in addition to competitive compensation. Our benefits include:

  • Medical
  • Dental
  • Vision
  • Health Savings Account with company match
  • 401K plan with company match
  • PTO accrual
  • Holiday pay
  • Company Shutdown December 25 to December 31
  • Short and long term disability
  • Company paid life insurance

About Vaxxinova

Vaxxinova aims at providing a full range of both autogenous and licensed vaccines combined with high-level diagnostic services, supported by strong R&D. Our focus is on livestock including poultry, aqua, cattle, and swine. Vaxxinova US, formerly known as Epitopix, is the US operating unit of the Vaxxinova Group, headquartered in the Netherlands. In 2021 Vaxxinova US acquired Newport Laboratories, which has a strong presence making autogenous vaccines for cattle and swine, as well as a state-of-the-art diagnostic laboratory and remains operating under the Newport Laboratories name in the market. The addition of Newport Laboratories allows Vaxxinova to provide the broadest offering of autogenous vaccines and diagnostics, plus a growing line of licensed vaccines to the Cattle Industry.

Vaxxinova currently has facilities in ten countries including Brazil, Chile, Germany, Italy, Japan, Jordan, Norway, the Netherlands, Thailand, and the USA. Vaxxinova is part of the family-owned EW Group, headquartered in Germany. The EW Group specializes in animal genetics, animal nutrition and animal health, operates in over 100 countries and records consistent international growth.

Recruiting Agencies

Vaxxinova US does not accept unsolicited CVs from recruiters or employment agencies in response to job postings on social media or Vaxxinova US websites. Vaxxinova US will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Vaxxinova US explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Vaxxinova US. Phone calls or emails from recruiters or employment agencies are not appreciated.

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