The Job Network

Dispatch Officer

companyField Museum
locationChicago, IL, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history

Under the direct supervision of the Lead Officer, this position is responsible for technical and shift operations. It maintains direct responsibility for overseeing the daily inspection of security cameras, alarms, communication systems, and recording devices for the Museum. This position is responsible for acting in a supervisory role in the absence of the Supervisor and Lead Officer.

Duties and Responsibilities:

    • Take the lead in an emergency situation if a Lead Officer is unavailable
    • Assist with the on-the-job training of new security officers
    • Responsible for administrative duties as assigned by the Lead Officer
    • Communicate with the shift Lead Officer on any areas of concern regarding staff, volunteers, or visitors when on duty
    • Contacts Lead Officer for advisement on disciplinary issues.
    • Support staffing levels on other shifts if requested by management
    • Write reports when called into Field Base
    • Check security console equipment on a daily basis and review and correct problems as needed
    • Review all system reports and alarms
    • Print alarm reports as needed
    • Report and assist with exceptions and questionable activity that occurs on the system
    • Conducted post-inspections and completed paperwork associated with assigned shift responsibilities
    • Respond to requests for assistance and evaluate appropriate courses of action, including investigating and explaining policies and procedures
    • Complete incident reports
    • Administer First Aid CPR/AED/Stop The Bleed in the event of any significant medical emergencies
    • Follows all instructions and adheres to all policies and procedures presented in the Policy Manual
    • Services supervisors as needed


  • Associate’s degree or equivalent
  • Three or more years of security experience
  • Have the ability to work under pressure and take charge in rapidly escalating situations
  • Strong Computer Skills such as Gmail, Google Calendar, etc.
  • Flexible with the schedule and may be required to assist with staffing assignments on other shifts
  • Be able to stand and/or walk for extended periods of time.
  • Respond quickly to alarms and/or emergencies
  • Climb ladders
  • Lift or move equipment such as packages, cables, or parcels.
  • Must be able to lift or carry 20 or more pounds

Important Note: In order to protect the health and safety of our employees, guests and their families, the Field Museum is requiring all employees to be fully vaccinated against COVID-19. Requests for exemptions from the vaccine will not be considered as given the nature of this position, we are unable to provide an accommodation for anyone who has not been vaccinated.

The Field Museum is an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other protected class. We strive to create a working environment that is free of all forms of discrimination and one that promotes human dignity and mutual respect among all staff. We believe every member of our organization enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, to identify challenges, and to discover, design, and deliver solutions.

The Field Museum strives to ensure that our career website and recruiting process are accessible to all. If you are unable or limited in your ability to use or access our online application, or if you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

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