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Host/Cashier

companySouth Abilene BWW
locationAbilene, TX, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

KEY RESPONSIBILITIES:

  • Provide guests with menus
  • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
  • Answer telephone calls and respond to inquiries or transfers calls
  • Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests’ concerns are addressed
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Inform guests of establishment specialties and features
  • Receive and record guests' dining reservations
  • Inspect restrooms for cleanliness and availability of supplies and cleans restrooms when necessary
  • Hold the guest as the most important priority at all times
  • Enthusiastically greet the guest making eye contact and smiling
  • Ensure takeout orders are entered in the POS system accurately
  • Collect payment from the guest
  • Assemble the order checking for accuracy
  • Deliver the order making eye contact and repeating the order number and prepared food items
  • Thank the guest and invite to return again
  • Communicate guests feedback to restaurant management
  • Educate guests on products offered
  • Resolve guest concerns with respect and a sense of urgency
  • Understand in store marketing promotions
  • Execute new product rollouts including selling to guests and product execution
  • Utilize cash control procedures
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