Director of Development Operations

Job Details

Job Location
Brooklyn Institute of Arts & Sciences (Brooklyn Museum) - Brooklyn, NY

Position Type
Full Time

Education Level
4 Year Degree

Description

The Director of Development Operations is a vital team leader and strategist, an expert in designing and managing systems, and a key member of the Development team who instills best practices in the science of fundraising. They are involved in a wide range of tasks, from daily activities to special long- and short-term projects that advance the functioning of a strong, effective Development department.

The Director liaises with the Finance department and monitors all systems to support Development's donor management, analytical, and financial tracking functions. This position offers a unique opportunity to help lead the Museum's strategic direction and shape our fundraising goals through harnessing data and other strategic insights. A core mandate of the Director of Development Operations will be to centralize a suite of activity that is currently spread across the Development team and other key departments (acknowledgement letters, gift entries, reports, data pulls).

Success in this role will require an entrepreneurial spirit who is eager to build on the existing foundation of the department to shape new approaches as the Brooklyn Museum migrates to its first CRM (Tessitura).

Qualifications:

• Bachelor's Degree or commensurate experience
• At least 10 years of experience in the field
• Strong communication skills to interpret department requests and design/deliver tailored results
• Detail oriented, able to learn new programs easily and be able to handle multiple projects simultaneously and prioritize effectively with the proven ability to exercise good judgment and decision making
• Demonstrated success in managing the integrity of a donor database and instituting best practices inclusive of gift processing, reporting and donor acknowledgement
• Experience with reporting (grant reporting, expense reporting, building reports for the team in Raiser's Edge and then Tessitura) and reconciliation (working with finance to ensure accurate reporting)
• Tessitura experience is highly desirable but not required, as is experience with prospect management, analytics, and prospect research

Responsibilities

• Be a thought partner and strategist to the Chief Development Officer, Development Team, and key colleagues across the institution, leveraging data to make informed decisions
• Oversee a team of three, including the Manager of Development Systems and Operations and two Development Operations Assistants
• Design protocols for research, database management, and CRM functionality, to be implemented Museum-wide, and work with all departments to maintain these systems
• Create systems and establish protocols to support the fundraising cycle from research, identification, and qualification, to cultivation, solicitation, and donor stewardship
• Oversee and develop documentation and standard operating procedures for Development operations, such as gift entry, appeal tracking, moves management, reporting, and data hygiene
• Manage a variety of reports, analysis, and forecasts, including progress on strategic KPIs, annual goals, team-specific KPIs, grant reporting, expense reporting, running forecast
• Work with the CRM Director and CDO to evaluate opportunities to integrate other technology with the CRM system to create a unified system for sharing information across platforms, such as an ERP system or collection management system
• Ensure full compliance for all donor relations based on best practices, regulations (including IRS guidelines and legislation like GDPR and CCPA), DAF compliance, and benefits fulfillment
• Monitor all budgets, including revenue and expense budgets, liaise with the Finance department to ensure budget reconciliation, and oversee the quarterly re-forecast process for both revenue and expenses
• Ensure proper data hygiene for error-free, consistent and accurate data with regular reviews for duplicate, incomplete, or invalid data as well as correct data entry procedures
• Oversee a team responsible for: prospect research, donor crediting, gift and data entry, moves management

Start date: Immediately

Department: Development

Reports to: Chief Development Officer

Grade & Salary: C1 - $128,520

Position type: Full-time

Union status: Non-union

FLSA status: Exempt

Schedule: 35 hours per week, Monday through Friday, 9 am to 5 pm

If you have questions about our online application system, get in touch with us at job.application.questions@brooklynmuseum.org.

At the Brooklyn Museum, we value all types of experience. For us, a successful candidate has many of the qualities listed in our job postings, and the desire and capacity to learn the rest on the job. If much, but not all, of a job posting describes you, then we welcome your application.

Qualifications

• Evaluate and refine a donor-centric moves management system across the Museum-including key positions such as the Director, Deputy Director and Chief Development Officer, Board of Trustees, and Board committees-and support consistent uptake of the system, with these key positions as well as divisions within Development
• Develop agendas, talking points, and presentation materials for necessary fundraising and Board of Trustees meetings
• Support campaign progress and ensure that the Museum is tracking according to budgetary goals
• Oversee protocols, procedures, and accountability systems for prospect management and stewardship
• Ensure that each area of Development is knowledgeable, adequately trained, and using the appropriate tools to meet their respective goals
• Work with the Deputy Director and Chief Development Officer to build annual expense and income projections, and manage related reporting
• Monitor all budgets, liaise with the Finance department to ensure budget reconciliation, and oversee the quarterly reforecast process
• Manage a variety of reporting schedules, including annual income-to-goal reports and monthly NXT reporting
• Ensure all reports provide clarity and action around the moves management system, designing new reporting procedures when needed
• Ensure full compliance for all donor relations based on best practices, IRS regulations, DAF compliance, and benefits fulfillment
• Design centralized computing protocols for research, database management, and NXT functionality, to be implemented Museum-wide, and work with all departments to maintain these systems
• Evaluate opportunities to integrate other technology, including TMS (The Museum System) and current finance software, with Raiser's Edge NXT, with the goal of creating a unified system for sharing information across platforms