The Job Network

Customer Solutions Administrator

companyWatts Company
locationBlauvelt, NY 10913, USA
PublishedPublished: 6/14/2022
Full Time

The Customer Solutions Administrator will work cross functionally and be responsible for providing solutions to our representatives and internal customers. The goal of the role is to help provide a better experience for our employees, 3rd party representatives, and end users to quickly come up with a solution for their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.

+ Customer Relations- Confers with appropriate personnel and respond to customer inquiries and complaints.

1. Equipment Orders- Review and enter into ERP System

+ Reviews customer purchase order and project information sheet

+ Informs customer of ship date, anticipated delays and additional information needed.

+ Coordinates order acknowledgement for credit review presentation to Accounting and Manufacturing representatives.

+ Place orders into ERP Systems

+ Ensure the accuracy of Sales representatives commission and shipping charges.

+ Routes orders to departments for processing to ensure delivery by specific dates. Notifies rep of delivery dates.

2. Parts Orders- Review and enter into ERP Systems

+ Creates pack-list, shipping labels for parts shipment. Walks out packets to the shipping dept.

+ As required create work orders and give to appropriate depts.

+ Create inventory and work order movement and pack list number for each parts order.

+ Enter tracking numbers and weight into the ERP Systems.

3. International Parts Orders

4. Reporting on back orders and daily log

5. Drop shipment of certain parts to our vendors

6. Warranty orders- valid warranty on submitted warranty form

7. Validate warranty returns along with the Quality team.

8. Maintains all list price in ERP Systems

9. File sales order files in cabinets

10. Provides continuous improvement ideas, maintain 5S program, submit quick Kaizens and safety observations monthly.

11. Special projects to be assigned as necessary.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Strong custom-service focus.

+ Developed organizational skills.

+ Pleasant and professional telephone manner and style of greeting.

+ Demonstrates ability to be a team player by actively participating in assigned teams as well as intercompany, cross-functional and/or special committees.

+ Demonstrates communications skills necessary to effectively interact with coworkers and outside contacts.

+ Working knowledge of PC operating systems and application software including MS Office.


+ 3 to 5 years of experience within a heating and domestic water heating Manufacturing environment is preferred.

+ Strong attention to details and numbers

+ Excellent communication, interpersonal and problem-solving skills

+ Ability to manage several priorities

+ Proficient knowledge of MS office

+ Self-motivated and ability to work independently and productively for long periods with little to no supervision; energetic work ethic with a can-do/positive approach

+ Able to communicate technical information easily

PHYSICAL DEMANDS The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ While performing duties of the job, employee is required to sit; stand; walk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.

+ Employee will occasionally lift and/or move up to 25 pounds.

+ Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Office environment with occasional shop floor working environment.

+ Noise level is minimal.

+ Required to wear safety glasses and utilize other safety equipment as required while present on the shop floor.

+ Some client visits may be required.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands ( offers some of the most varied product lines in the world, with world-class, water-related solutions focused on:

+ Drainage and Water Reuse

+ HVAC and Hot Water

+ Plumbing and Flow Control

+ Water Quality and Rainwater Harvesting

We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people-first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.We are proud to be an organization that believes that a safer world is a more sustainable world a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation.

Learn more about the Watts way, here ( .


Plumbing, HVAC, Water Quality, and Gas


Americas & Corporate Headquarters: North Andover, Massachusetts, USA

Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China

Company Size

About 5,000 employees






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