Description
Summary:
The Member Engagement Specialist Senior will work closely across their department to develop member and provider facing communication materials to facilitate meeting the needs of our members and providers. This role will be responsible for working with cross functional teams to track and log materials, submit to appropriate regulatory bodies, upload materials to portals and website and sending to print vendor to distribute. The MEMBER ENGAGEMENT teams play a critical role in the advancing consumer experience and CHRISTUS Health’s goals.
Responsible for the development, editing, and execution of multimedia and written content for distribution including mail, newsletters, email, portals, etc.
Contributes to communications calendar planning by content ideation and identifying required documents (e.g., regulatory requirement) to be distributed to members and providers
Continuously improve current communication materials, timing of material distribution, and method of delivery
Manages all phases of the member and provider mailings process, which includes editing, coordinating reviews and approvals by appropriate stakeholders, report generation for distribution list, and working with the print vendor and website team to distribute the content
Tracks all member requests for documents to be mailed and coordinates distribution with the print vendor
Works closely with the Marketing team to collaborate on CHRISTUS Health’s social media efforts, recommending content and coordinating management of assigned projects
Maintains updated support materials (e.g., standards, templates, operating procedures) for content to ensure consistency and efficiency
Stays up to date on regulatory requirements and guidelines for marketing and communications materials
Writes and edits content on a wide variety of topics; exercises creativity and discretion to balance writers’ voices with CHRISTUS Health style; and recasting sentences for tone, clarity, and concision when necessary; develops content that is culturally and linguistically appropriate based on our membership needs
Participates in the annual readiness project to track and prepare all member and provider materials are updated and distributed appropriately before the start to the new benefit calendar year
Facilitates brainstorming and ideation meetings, including creating agendas, tracking follow-up items, and creating presentations
Participates in internal audits on materials on the website as well as materials distributed via mail to make sure content is appropriate and meets requirements
Supports the Communications department and other team projects, as needed
Ability to meet multiple deadlines and juggle multiple projects
Requirements:
Bachelor’s degree in Communications, English, or related major or four (4) years’ work experience
Strong multimedia and writing skills
Writing, editing, and project management skills, including idea research and generation, content development, interviewing, understanding and application of style guides
Ability to think both strategically and creatively
Four (4) years of experience in writing, editing, and/or communications
Insurance or healthcare knowledge would be a plus. Or experience with any highly regulated industry
Work Type:
Full Time