Job Description
Job Description
Job Posting: Accounts Receivable Specialist – Behavioral Health
Location: Norfolk, Nebraska | Employment Type: Full-Time | Pay: $21.88 - $28.00 per hour - dependent on education and experience.
Are you a self-starter with strong attention to detail, excellent audit skills, and experience in behavioral health or medical billing? We are seeking an Accounts Receivable Specialist to join our mission-driven team as we expand services and prepare to become Norfolk’s first Certified Community Behavioral Health Clinic (CCBHC). Your work will directly support life-changing mental health and substance use programs in Norfolk, Columbus, and West Point.
About the Role
As an Accounts Receivable Specialist, you’ll manage invoices, receivables, and collections with precision and professionalism. You’ll work both independently and as part of a collective team of three A/R Specialists, partnering with program and finance team members to ensure timely, accurate claims processing and payment reconciliation.
This role is ideal for someone with strong organizational skills and a commitment to continuous learning. It also requires tenacity – someone who sees denials and delays not as roadblocks, but as challenges to solve in support of client care.
At The Well, we’re building more than a billing department — we’re building a community of people striving to live out our core values in their day-to-day work. Here’s what this looks like in this role:
- Grounded in Hope – You believe people can figure things out and actively set them up for success. Whether it’s a coworker behind on documentation or a tough payer issue, you balance realism with optimism — removing barriers instead of placing blame.
- Show Up with Generosity – You offer support without being asked, because it’s what’s best for the team. Whether jumping in to finish a task or streamlining a process for someone else, your instinct is to help, not to be recognized.
- Check the Ego – You take ownership of your mistakes and approach problems with curiosity instead of defensiveness. You’re not afraid to admit when something doesn’t work and you see every challenge as a chance to grow and improve your work.
- Embrace Diversity – You genuinely value different perspectives and working styles. You know your way isn’t the only way — and that a strong team draws on each member’s unique strengths. You ask for help when something isn’t in your skill set, and you offer support when it is.
Key Responsibilities
- Prepare, process, and track claims and invoices in accordance with organizational requirements.
- Ensure timely payment collection and accurate posting of receivables.
- Assist with audits and maintain organized financial records.
- Monitor aging reports and follow up on outstanding balances.
- Investigate and resolve billing discrepancies.
- Collaborate with internal teams to improve billing systems and workflows.
- Adapt to changing funding sources and compliance guidelines.
Qualifications
- Associate's or bachelor’s degree in Finance, Accounting, Medical Billing (or similar field) OR 5+ years of medical/behavioral health billing experience.
- Experience with behavioral health or medical billing/claims management strongly preferred.
- Audit-ready mindset with strong attention to detail.
- Excellent problem-solving skills with the ability to research, troubleshoot, and resolve issues independently
- Proactive and resourceful – stays ahead of payer changes and seeks out new information
- Tenacious and persistent — willing to dig deep, follow up repeatedly, and stay with complex problems until they’re resolved.
- Able to work independently, manage time effectively, and adapt to changing priorities.
- Strong communication skills and the ability to collaborate with cross-functional teams.
Why Join The Well
- Make a meaningful impact on a dynamic, innovative nonprofit.
- Flexible schedule and potential for remote work.
- Supportive and collaborative team environment.
- Opportunities for growth and professional development.
Apply Today!
If you're detail-oriented, driven, and excited to contribute to something bigger than yourself, we’d love to hear from you. Submit your resume today!