Job Description
Job DescriptionBenefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Must be able to work 2nd CSR shift (10am - 6pm)
- Collect part numbers technicians need at end of day and start ordering process
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions with use of software
- Dispatching of and Scheduling appointments for Service and Repair Technicians
- Attend trainings to maintain up-to-date skills and knowledge
- Internal inventory research to ensure we have parts on hand before ordering
- Must have strong problem solving skills
Qualifications
- High school diploma/GED
- Knowledge of Pool Industry
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively