Job Description
Job Description
Job Title: Account Executive
Purpose: As an Account Executive, you will take full ownership of a diverse client portfolio. Your role encompasses several key areas: Strategy Driver, Operational Oversight, Relationship Owner, Sales Farmer, Technology Champion, and Commercial Owner.
Key Responsibilities:
- Operational Oversight: Ensure seamless operations in line with Service Level Agreements (SLAs) and client requirements.
- Ensure a complete understanding of the contract and clients requirements, translating these requirements into operational service delivery.
- Meet with teams regularly to discuss day-to-day operations and identify opportunities for improvement and sales.
- Source and interface with vendors as needed to provide services or products to clients.
- Engage with clients in monthly service review meetings and assist in driving escalations and crisis management.
- Relationship Building: Foster strong relationships with decision-makers and key contacts.
- Act as a Single Point of Contact for clients by liaising with service providers and teams on behalf of clients.
- Build and manage client relationships with all key stakeholders to ensure a strong partnership.
- Create opportunities to build stronger relationships with stakeholders through events and personal touches like birthday gifts.
- Sales Farmer: Identify opportunities for upselling and cross-selling to existing clients.
- Review existing clients products and requirements to locate opportunities for new or additional services or products.
- Provide quotes and create proposals for clients, ensuring service delivery once solutions are accepted.
- Perform weekly sales forecast updates on the CRM system.
- Technology Champion: Stay updated with the latest technologies and drive client technology roadmaps.
- Complete relevant training and understand client environments.
- Set up client workshops to discuss new opportunities and drive client technology roadmaps.
- Inform clients on warranty status of equipment where relevant.
- Commercial Owner: Manage SLAs, renew contracts, and ensure profitability.
- Drive SLA renewals and create costing for new proposed SLAs.
- Review and amend contracts as needed, understanding client agreements and managing IT spend.
- Strategy Driver: Develop and implement strategic plans to enhance service delivery and client satisfaction.
- Create client roadmaps and meet with clients to discuss opportunities for improved service delivery or products.
- Review clients strategic business plans to assess needs and plan optimal services.
Qualifications:
- 5-10 years of IT experience
- Background in outsourcing/consulting
- Technical/operations expertise
- Service delivery and financial knowledge
- Sales experience
- ITIL understanding
Competencies:
- Strategic insight
- People-oriented
- Relationship building
- Problem-solving
- Planning and foresight
- Assertiveness
Skills:
- Excellent communication (verbal and written)
- Strong presentation skills
- Proficiency with PSA/reporting tools (e.g., ConnectWise, Brightgauge)
- Knowledge of analytics tools
- Advanced Microsoft Excel skills
Why Join Us?
- Be the trusted advisor and primary B2B contact for our clients.
- Drive innovation and introduce new technologies.
- Manage client relationships and ensure their satisfaction.
- Achieve sales targets and contribute to the company's growth.
Please answer the questions below in your application
- Do you have 5 to 10 years of IT experience?
- Have you worked in an outsourcing or consulting environment before?
- Are you familiar with ITIL best practices?
- Do you have experience in managing Service Level Agreements (SLAs)?
- Have you successfully identified and closed sales opportunities in a previous role?
Company DescriptionNetsurit offers managed IT services and consulting for a wide range of clients globally. While the best award we can receive is the loyalty of our clients and staff, Netsurit has been consistently recognized as a leader in the managed IT services industry. Netsurit have been ranked annually in the MSP 501 survey since 2009, we are also one of the leading Dell partners and a Microsoft Gold Partner.
Company Description
Netsurit offers managed IT services and consulting for a wide range of clients globally. While the best award we can receive is the loyalty of our clients and staff, Netsurit has been consistently recognized as a leader in the managed IT services industry. Netsurit have been ranked annually in the MSP 501 survey since 2009, we are also one of the leading Dell partners and a Microsoft Gold Partner.