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Enterprise Applications Support Engineer

companyITTConnect
locationAtlanta, GA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description
ITTConnect is seeking a Lead Enterprise Applications Support Engineer to work for one of our clients. This is a role with a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business.

Job location: Hybrid in Sandy Springs, GA (3 days a week in the office)

This position is critical for managing, supporting, and improving a portfolio of enterprise applications to ensure operational excellence. The ideal candidate will possess advanced technical expertise, a problem-solving mindset, and strong leadership qualities to drive strategic initiatives, mentor team members, and manage high-priority incidents.

Key Responsibilities:

Application Management:

  • Oversee enterprise applications, proactively identifying potential issues and implementing solutions to minimize disruptions.
  • Perform regular maintenance, including patching, upgrades, and monitoring application environments.
  • Operational Support:
  • Diagnose and resolve complex break-fix issues, ensuring minimal downtime and maintaining application health.
  • Act as a lead responder for Priority 1 incidents, driving resolution and communication with stakeholders.
  • Leverage tools like New Relic to monitor application performance and generate actionable insights.
  • Project Leadership:
  • Own, drive, and provide status updates for strategic projects across the portfolio.
  • Collaborate with cross-functional teams to ensure successful transitions from project delivery to operations.
  • Development & Innovation:
  • Assist teams in designing and delivering innovative application features and solutions.
  • Contribute to automating operational tasks
  • Team Leadership:
  • Provide mentorship and guidance to team members, fostering a culture of collaboration and excellence.
  • Demonstrate strong communication and interpersonal skills to effectively engage with peers, leaders, and stakeholders.

Requirements

Minimum Qualifications:

  • 8+ years of experience in enterprise applications engineering or a related role.
  • Advanced proficiency in Power Platform, WordPress, and server/systems administration (Windows and Linux).
  • Proven experience handling Priority 1 incidents and operational break-fix issues.
  • Strong understanding of monitoring tools like New Relic.
  • Ability to prioritize tasks effectively in a dynamic and fast-paced environment.
  • Exceptional problem-solving, communication, and collaboration skills.
  • Leadership experience with a demonstrated ability to mentor and guide teams.

Preferred qualifications:

  • Experience with Azure and/or AWS cloud platforms.
  • Familiarity with SharePoint site design and user permission management.
  • Knowledge of APIs for process automation.
  • Salesforce and packaged business capabilities (PBCs) expertise.
  • Previous experience leading strategic initiatives or projects.



Benefits

None.

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