- 9+ years of experience
Technical Skills:
- Basic Knowledge on security models such as ITIL, ISO27002, PCI DSS and Cobit 5
- Experience on Security tools & Technologies
- Integration of testing mechanisms with industry best practices such as OWASP & NIST
- Good Understanding of IT security policy, procedure, design, and implementation.
- Experience in managing Cybersecurity delivery(s), People Care, Customer & Stakeholders relationship, project transition.
- Ability to handle multiple strategic & critical projects/deliveries simultaneously
- Effective interpersonal, Coaching, team building and communication skills.
- Ability to run/coordinate meetings, major incident calls and communicate with customers.
- Desire for continuous improvement and ownership skills
- Ability to communicate complex technology to no tech audience in simple and precise manner.
- Quick learner, while working outside the area of expertise.
- Flexible to support 24*7 support environment.
- Ability to see the bigger picture and differing perspectives; to compromise, to balance competing priorities, and to prioritize deliverables.
- Analyze and evaluate security operations to identify risks or opportunities for improvement. - Assist in creation of security standards, policies, and procedures. - Communicate security status, updates, and actual or potential problems, using established protocols.
- Acts as a trusted advisor to the clients
- Interlock with Management to define operations strategy and action plan based on Customer feedback & CSAT result
- Analyzing customer requirements, identify business opportunity, provide guidance and support
- Monitor delivery health and process adherences, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Ensure continuous communication & coordination with client
- Ensure positive client satisfaction and client relationship is maintained for service delivery
Certifications Needed:
- Bachelors degree in computer science and/or related areas
- CISM/ CISSP/ Certified Ethical Hacker/ CompTIA CySA+ Certification & knowledge - Must Have
- ITIL V3/4 Foundation/ Expert certification & knowledge good to have
- Project Management knowledge (PMP/ PRINCE2) good to have