Job Title: ServiceNow Developer
Location: San Antonio, TX
Type: Contract
Skills:
Description :Incident & Problem Coordinator With a talent for problem-solving in a highly collaborative setting, you'll be a critical member of the Service Operations team supporting Wallet & Payments.
You'll work jointly with Engineers, Operations, Service Providers, Business and Finance Partners with the primary goal of rapid resolution in the event of a service outage, degraded customer experience, impaired business process, or risk to regulatory compliance.In the role of Incident & Problem Coordinator, you'll be the primary contact and source of truth for an incident. You'll be expected to communicate fluently the status and impact of an ongoing incident, expected completion time of open work streams, and their outcomes. After service is restored, you'll drive post-incident activities such as root cause analysis and remediation.The Incident & Problem Coordinator must be adept at situational leadership, influencing without authority, problem analysis and troubleshooting strategies, and highly effective business communications
Key Qualifications- Experienced in major incident response and triaging problems related to critical services and infrastructure; exhibiting ownership in the investigation and resolution of incidents.- Adept at communicating effectively under pressure, including partner
Note: Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions. We promote and support a diverse workforce at all levels in the company. This is not an unsolicited mail and if it is not intended for you or you are not interested in receiving our e-mails, you can unsubscribe. We are sorry for any inconvenience. To unsubscribe from future emails Please click here to unsubscribe