Job DescriptionResponsibilities• Perform window and door repairs and maintenance tasks efficiently and effectively, including but not limited to hardware replacement, glass replacement, weatherstripping installation, and adjustments. Conduct inspections and diagnose issues with windows and doors to determine the appropriate repair or replacement solutions.• Utilizes trade skills to execute repair and provide required project documentation• Responsible and accountable for repair and troubleshooting and other necessary work as directed by the Service Manager• Must be able to work independently• Manage paperwork as provided by sales, warehouse and installation departments• Accurately receive and transport product from warehouse to customer location• Attention to detail required understanding and picking up all products for job, including doors, windows, hardware, screens, trim, paint and accessories• Coordinate on site with homeowner to meet their expectations within the warranty policy and will proceed based on keeping within a schedule• Use construction skills to properly install all products properly, making necessary adjustments for operation and aesthetics• Accurately describe any issues and repairs during the service, communicate properly to office in order to take corrective actions• Maintain product, tools and job site in a neat, orderly and safe manner• Maintain a professional appearance at all levels• Strong desire to "go the extra mile" to satisfy customers desires• Ability to work extra hours as needed to complete service repair jobs• Climbing ladders, scaffolding, working on roofs and decks while simultaneously using power tools and manipulating product• Operating pick-up trucks, box-trucks and trailers• While performing the essential functions of this position, the worker will be subject to both inside and outside environmental conditions• Requires outdoor work in all types of weather to include exposure to extreme cold and heatRequirementsQualifications• Must have some construction knowledge, mechanical abilities, and basic mathematical skills• Must be able to navigate using maps and directions• Needs to be experienced with a variety of carpentry and glass tools• Demonstrated above-average customer service skills with the ability to relate to customers in a professional and non-threatening manner• Customer homes cannot be left open to elements or in disarray• Above average math skills to include the ability to accurately calculate figures and totals• Ability to handle conflict, then resolve it professionally• Honesty, integrity and ethical performance• Attention to detail• Valid drivers license with a clean driving record• Ability to get along with others• High level of physical activity includes lifting and moving of extremely heavy items