Customer Support Technician (hybrid, 2-3 days onsite)

12668 - Customer Support Technician (hybrid, 2-3 days onsite) - Pompano Beach, FL Start Date: ASAP Type: Temporary Project Estimated Duration:12 months with possible extensions Work Setting: 2-3 days onsite with some travel. Required: •Availability to work 100% at the Client's site in Pompano Beach, FL (required); •IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products (1+ years); •Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11 •Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.) •Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment) •Mobile Device support experience; •Audio Visual support experience; •Virtual Desktop experience; •50% Travel. •Ability to lift 50 pounds. Preferred: •High school diploma or equivalent; additional certifications or relevant education Responsibilities include but are not limited to the following: •Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners •Assists in coordinating audiovisual setups and video conferencing support •Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM). •Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed; •Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software; •Assists in coordinating audiovisual setups and video conferencing support; •Participate in after-hours (evening & weekend) on-call rotation