Job Description:
- Daily CR Check
- Work on SNOW ticketing queue; creating help desk tickets.
- Support Conference Rooms (Zoom) and events
- Documentation; write and update documentation of all IT/Systems Processes
- Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
- Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
- Maintaining an inventory of PC hardware equipment and software programs
- Providing relocation of PC systems
- Assisting with special projects on various issues
- May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
Qualifications:
- Experience in supporting end-users (in person / remote) in a corporate environment.
- Experience with Zoom CR
- Knowledge of Windows 10 operating system, Mac OS
- Knowledge of general network and computer security
- Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
- Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
- Able to work independently as well as with a team
- Able to lift to 40+ pounds of technical equipment
- Knowledge of ITIL and ITSM best practices
Preferred Qualifications:
- 4 year college degree in relevant field
- Mac knowledge
- Be able to troubleshoot video conference rooms
- IT COMPTIA certifications; 2+years
- General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless