Lead Architect at Highmark Health in Boise, Idaho, United States Job Description Company : enGen Job Description : JOB SUMMARY The position requires a highly knowledgeable member of a team responsible for designing and implementing Contact Center Solutions and standards that align to business strategy and objectives. The position is responsible for creating detailed solution designs and documentation that supports the development, implementation and operations of enterprise-class contact solutions used by the Contact Center supporting our Contact Center of the Future programs. ESSENTIAL RESPONSIBILITIES + Lead to provide strategic consultation to business customers in defining or designing business processes, functions and organizational structures, as well as in researching, identifying and internally marketing enabling technologies based on customer capability requirements. Facilitate development of the most complex enterprise business solutions that combine knowledge of particular business processes and issues, general technological options, and process facilitation techniques. Lead and participate in enterprise strategy development, including environmental analysis, opportunity identification, value cases and business innovation portfolio development. + Specify and design large or the most complex systems, solutions, networks, infrastructure elements, or processes. Select appropriate design standards, methods and tools and ensures that they are applied effectively. Lead reviews of others' system design to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Establish policy for selection of architecture components. Evaluate and undertake impact analysis on the most complex major design options. Ensure that the system architecture balances functional, service quality and systems management requirements. + Use appropriate tools, including models of components and interfaces, to contribute to the development of the most complex architectures. Produce detailed component requirements, specifications and translates these into detailed solutions/designs for implementation using selected products. Provide advice on technical aspects of system development, integration (including requests for changes, deviations from specifications, etc.) and processes. Ensure that relevant technical and business strategies, policies, standards and practices are applied correctly. + Select and use tools and methods to establish, clarify, and communicate the functi To view full details and how to apply, please login or create a Job Seeker account