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Support Specialist

companyConfigura
locationUnion, KY, USA
PublishedPublished: 6/14/2022
Full Time

At Configura, our User Community team focuses on building relationships, educating, and gathering feedback from the CET user community to help ensure an excellent user experience. As a member of the User Community Team, Support Specialists provide friendly, professional, helpful and insightful support to end users and are critical to ensure a positive experience within the CET ecosystem.

WHO WE BELIEVE YOU ARE

We believe you are an empathetic professional with a focus on solving software issues while providing an excellent level of customer service. To be successful as a Support Specialist you will build and maintain a strong knowledge and understanding of Configura software and be an expert communicator to ensure end users have the best possible experience when engaging for support.

WHAT YOU WILL BE DOING

  • Continuously learn and explore Configura software ecosystem to efficiently support our user community.
  • Provide high quality support to end users primarily via chat and phone.
  • Collaborate with other Support Specialists as well as various teams throughout the organization to troubleshoot and formulate solutions to issues.
  • Coach and educate users on how to best utilize Configura software.
  • Document issues and feedback received from users and communicate appropriately.

WHO WE ARE LOOKING FOR

  • Experienced Support Professional- You have professional experience and have thrived in a user support role within a structured, team environment.
  • Expert Communicator- You know the importance of customizing your message and approach based on audience and are comfortable engaging with all levels through your customers organization.
  • Composed Problem Solver- You're skilled in remaining calm and operating in high pressure, difficult situations.
  • Multi-Tasker Extraordinaire- You possess the ability to utilize multiple software systems simultaneously while maintaining responsiveness and engagement with users.
  • Positive By Nature- You view issues people are experiencing as an opportunity to help and improve their day.
  • Curious Learner- You question how and why things are done with a focus on continued innovation.
  • Flexible Team Player- You understand situations and priorities shift and do so to better serve your customers, colleagues and Configura.
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