Medical Office Specialist, Unit Clerk (U) (4962)

Salary : $35,528.63 - $39,091.28 Annually

Location : Springfield, IL

Job Type: Civil Service

Job Number: 2400180

Department: Family and Community Medicine/Springfield-SMS

Opening Date: 09/06/2024

Closing Date: 9/16/2024 2:00 PM Central

FLSA: Non-Exempt

Bargaining Unit: AFSCME Local 370

Shift: Days

ExemptorNon_Exempt: Non-Exempt

Description

This position functions as the key administrative support in clinic who will maintain patient clinical administration information. This position will help to ensure patient data is accurate and up to date; coordinates with clinical teams to provide non-clinical assistance with stocking and rooming patients; is responsible for ensuring accurate registration for efficient referral processes; answers and routes phone calls appropriately; assist directing clinical patient questions and complaints to appropriate clinical teams.
Examples of Duties

1. works independently, maintaining and overseeing all aspects of the reception area to ensure smooth clinic activity flow; evaluates clerical procedures in the patient unit to identify the need for rescheduling routine activities to prevent peak workload periods;
2. registers and enters patient registration into the computerized patient care system by established policies and procedures;
3. coordinates patients' appointment schedules (e.g., contacts patients to confirm appointments, set up return appointments); mails new information to new patients containing directions, appointment confirmations, and required releases;
4. initiates and retrieves medical records (such as emergency room sheets and x-rays) and other source documents either manually or with a computer;
5. initiates, reviews, and monitors clinic service billing to ensure accuracy, completeness, and timeliness;
6. assists in the supervision of student workers, other clerical staff in the clinical unit, and those at the lower level of this series; assigns work priorities according to established schedule or adjusts them as needed;
7. accepts patient payments and maintains necessary receipt logs; may be responsible for balancing cash drawers/registers;
8. establishes and maintains effective procedures for obtaining and maintaining patient unit supplies and equipment; maintains an inventory of equipment and/or supplies; prepares reports as requested by superiors;
9. assists in possible changes in current operating procedures or suggests the development of new ones; keeps staff informed of any additions/deletions/changes in operating procedure/policies in the clinic;
10. serves as a liaison between reception and auxiliary personnel (medical records, laboratory, x-ray, other clinics, and billing/collections);
11. responsible for maintaining a satisfactory physical environment in the patient unit such as ensuring that equipment is properly placed;
12. monitors work flow; trains new staff; is responsible for training permanent, temporary, and backup coverage in all phases of reception work;
13. verifies external referrals to the health care facility;
14. attends informational meetings/seminars for further education on behalf of the reception unit;
15. performs duties at the lower levels of this series;
16. performs other related duties as assigned.

Qualifications

1. Any one or any combination totaling two (2) years (24 months), from the categories below:
   1. College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
2. Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility.

Supplemental Information

If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.

Paid time off: Includes 13 paid holidays per year. Accrual rates vary based on employment type and years of service

Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill

Health, Dental, and Life insurance

Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.

Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.

Long-term Disability Insurance

Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars

Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).

Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement

Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees

Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times

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