Responsibilities
Includes, but not limited to:
Provide expertise on Security Operations product and services to our customers
Proactively identify customer needs and requirements through data, customer engagement and other methods to recommend appropriate solutions and drive these solutions through implementation and adoption.
Engage with internal team members and client stakeholders to ensure successful solution delivery
Stay educated on new product technology, tangential team capabilities, and other specific offerings or programs emerging within our company and within the practice industry
Identify areas for continued advancement of strategies aligned with Industry direction, client need, practice scope and present solutions to leadership
Execute services by ensuring client needs and practice obligations are met successfully
Provide subject matter expertise on Security Operations specific platforms to ensure successful delivery of services to include technologies such as, but not limited to:
SIEM, UEBA, EDR/EPP, IDS/IPS, and SOAR
Participate in the development of cross practice training or delegate trainings to team members on practice discipline capability, associated offerings, industry positioning and selling strategies
Collaborate with peers to develop and optimize cross practice capabilities as appropriate
Serve as a subject matter expert in maintaining, optimizing, and delivering security engineering solutions
Qualifications
Bachelor’s Degree or equivalent experience
Minimum 5+ years client-facing experience working on complex security engineering-based projects and solutions services
Experience managing complex security technologies and solutions
Experience managing and reporting on multiple service delivery projects
Strong fundamental understanding of technical security solutions and how they address customer risk exposure and solve key use cases
Proven understanding of security services engagements, service team management
Demonstrated experience building and maturing security operations platforms within enterprise organizations
Expert knowledge of supported practice focused product and services
Experience with engineering/deploying SIEM, EDR, and SOAR technologies
Comprehensive knowledge of detection and response engineering
Required Skills
Demonstrate a real passion for team technology solutions design and delivery
Outstanding written and verbal communication and strong ability to build relationships with customers, partners and staff members
Proactive and self-motivated mindset
Excellent negotiation skills
Ability to resolve and close complex technical and selling situations while support competitive selling motions
Ability to work effectively, add value as a team member
Ability to train and disseminate information within an area or operation and work effectively within all levels of an organization, both internally and externally
Ability to influence and lead all aspects of sales cycle and engage appropriate internal and external subject matter experts as needed
Ability to engage and discuss technical and non-technical concepts and explain complex problems with a wide array of customer audience types including C-Suite, VP/Director
Willingness, drive and winning mindset to compete in customer opportunities
Entrepreneurial mindset with ability to identify value in unstructured situations
Emotional intelligence, flexible work style, and excellent diplomatic skills across all levels of the organization
Attention to detail, organization, and follow up skills are critical
Ability and Initiative to research and resolve problems with a positive attitude Excellent presentation skills and comfortable leading meetings and discussions
Problem solving skills with the ability to serve as an escalation point and knowledgeable resource and direct resolution while accessing circumstances and current information to make informed and best decision
Ability to develop and manage mentoring relationship by building trust, setting goals, respecting employees, promoting confidence and keeping the mentoring relationship on track
Ability to clearly define roles and responsibilities, establish short-and long- term goals, use open and supportive communication, and collaboratively solving problems
Certifications Required
Preferred Certifications:
Industry certifications:
CISSP
CIAM
CISM / CISA / CRISC
GIAC (GSEC)
Vendor Solutions and product specific certifications or experience (or equivalent):
Splunk/Securonix/Sumo Logic/Exabeam/Sentinel/QRadar
Crowdstrike/Sentinel One/Tanium
XSOAR (PAN)/Phantom(Splunk)/Swimlane/Torq
Any MDR/MSSP security engineering experience
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