GENERAL MANAGER
SAN JOSE, CA
OTO Development is pleased to announce a wonderful career opportunity for a General Manager.
This is an exceptional opportunity to become a key player on our leadership team at this property!
What will you be doing most days?
Lead the property in the generation of revenue through sales and marketing efforts
Maintain strong knowledge of and relationships in the local market
Manage relationships with hotel vendors and negotiate service agreements as appropriate
Review financial reports and statements to understand the property’s performance versus its budget and expenses while working to determine areas of concern and develop strategies to improve performance
Coach and support hotel team to effectively manage occupancy, rates, wages, and controllable expenses. Strive to accomplish financial goals simultaneously with superior guest and team member satisfaction.
Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
Ensure service, technical skills, and other training occurs throughout the property
Establish and maintain open, collaborative relationships with direct reports and entire team
Establish a presence with team members on property and actively solicit team member feedback and utilize an “open door” policy
Hire team members who demonstrate strong functional expertise, creativity, and leadership
Observe service behaviors of team members and provide feedback to individuals and/or supervisors.
Review comment cards, guest survey results, and other data to identify areas of improvement with team members
Analyze service issues and identify trends while facilitating the development of creative solutions to overcome obstacles
Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
Ensure that the building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate
Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members
What are the requirements for this position?
You have a minimum of 5 years of progressive hotel management experience
You have previous hotel management experience with a proven success in leadership of teams and guest service results
You have the financial acumen required to work with and understand financial information and data
You have a bachelor’s degree or an extensive amount of relevant work experience
You have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as effective listening skills to understand issues and work toward problem resolution
You have prior leadership over direct sales efforts producing at least 50% market mix of total revenues
You have a valid driver’s license from the appropriate state
You have exceptional time management and multitasking skills
You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel
Physical Requirements for this Position
This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
Travel Requirements
This position may require occasional travel.
About OTO
OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!
OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.
Position: General Manager
Department: Property
Exempt
Position Reports to: Regional Director of Operations
Position Information
Company: OTO Development
Position: General Manager
Status: Full Time
Shift: First (Day), Second (Afternoon), Third (Night)
Location: 4315 North 1st Street, San Jose, US, CA, 95134
About Homewood Suites San Jose Santa Clara
Feel at Home at our San Jose, CA Hotel
Welcome to Homewood Suites by Hilton San Jose Santa Clara. Located just off Southbay Freeway, our stylish hotel is 2 miles from Levi’s Stadium and the Santa Clara Convention Center, and close to Dell, IBM, Intel, Oracle and Samsung offices. California’s Great America and NASA Ames Research Center are 10 minutes away; San Francisco and Napa Valley are close enough for incredible day trips. Reach SJC Airport in 15 minutes and SFO Airport in 30 minutes.
Every stylish suite at our extended-stay hotel has a living area, work desk, dining space and full kitchen. Connect to complimentary internet, and relax on the sofa watching the large HDTV. Traveling with family? Our one- and two-bedroom suites will feel like home, and we’re happy to provide cribs and high chairs to ensure our youngest guests are comfy.
Wake up each morning to a complimentary hot full breakfast, and join us Monday-Thursday for a complimentary evening social*. Our Suite Shop is open 24 hours for drinks, snacks and frozen meals, and there’s a variety of restaurants to discover nearby. Step outside to our beautiful pool, get a full-body workout in the fitness center, or take on our billiards and ping-pong tables. We also have a 24-hour business center and attractive meeting space for up to 60 guests.
Job Type: Full-time
Pay: $110,000.00 - $115,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
Day shift
Evening shift
Holidays
Monday to Friday
Night shift
Overnight shift
Weekends as needed
People with a criminal record are encouraged to apply
Experience:
Hotel management: 5 years (Required)
Ability to Relocate:
San Jose, CA 95134: Relocate before starting work (Required)
Work Location: In person
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