What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda’s, we want you to join our team to Bring the Future!
Key Accountabilities
**KEY ACCOUNTABILITIES**
List the key accountabilities that must be carried out to fulfill the job purpose.
- Provide in person technical support to protect the customer, dealers, Honda brand Image and reduce lemon law risks (30%)
- Resolve product issues working with the Customer Service and Tech Line teams while providing timely reporting of product issue and resolutions back to the QC (35%)
- Support Techline function through taking in-bound calls during scheduled shifts (20%)
- Administer customer goodwill and manage warranty claim authorization/processing (10%)
- Provide manpower as needed for warehouse projects, special investigations and other events or projects when requested (5%)
Job Purpose
The Field Technical Manager (FTM) role supports the Powersports dealer network to establish Honda brand value, customer and dealer satisfaction. Maintaining and promoting customer retention and repurchase of Honda Powersports products by providing in-person and TechLine support to Honda dealerships. FTM’s are responsible for prompt reporting of technical issues and resolutions in the market for further follow-up review by the Quality Center staff.
Qualifications, Experience, and Skills
State the minimum acceptable qualifications, experience and skills for this job.
Minimum Educational Qualifications:
- High School graduate, Votech, Trade school, and/or OE powersports mechanics technical training.
- Associate’s degree in Business Management desired
Minimum Experience:
- 3 years minimum Powersports dealership experience (service operations and/or management) required
- Extensive experience in the repair and servicing of Powersports products
Other Job-Specific Skills:
- Strong Technical troubleshooting skills and the ability to operate Powersports products
- Strong understanding of dealership business operations
- Strong communication and interpersonal skills
- Basic PC skills including MS office programs
Job Dimensions
**JOB DIMENSIONS**
No. of Direct Reports: 0
No. of Indirect Reports: 0
Financial Dimensions: Approximately $180,000
Decisions Expected
Describe 2 – 3 typical decisions that this job is expected to make and / or influence.
- Customer goodwill expenditure (supporting customer through AHM and Dealer goodwill budget)
- Plan dealer visits using current data gathered from Techline and Customer relations contacts.
- Technical repair troubleshooting & dealer direction via phone and/or in person visits
- Timely reporting of problems and repairs for faster future repairs and to support future development.
Working Conditions
Identify the working conditions and physical demands which relate to the essential functions of the position (e.g., physical requirements, work environment, travel, necessary OT, etc.)
This position reports to the Quality Center located at the American Honda Manufacturing Facility in Timmonsville SC. Requires as much as 75% travel, long distance driving (up to 50,000 mile/year), and overnight hotel stays. Responsible for scheduled Techline duties. These positions will be based either from Q Center or from associates home depending on assignment. Visiting and working in Honda dealerships of varying volume, status and working conditions; both exclusive Honda and multi-line dealerships. Requires customer relations skills to meet and talk with customers (in person and over the phone). Ability to motivate and coach dealership personnel to improve customer experience. Extensive computer work and cell phone time to stay in communication with AHM staff and dealership staff.
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.