Reference #: 24002582 Description Summary of Position: Reporting to the Director of IT, the Senior Tech Support Specialist will be responsible for supporting the functionality of CST IT desktop, laptop and mobile systems. They will be responsible for supporting, maintaining, repairing, and imaging all desktops, laptops, mobile devices, peripherals and related hardware and software for the school. This includes but is not limited to computer lab PCs, smart classroom PCs, conference room PCs, and any desktops, laptops, or peripheral hardware and software used by faculty and administrative staff. The Senior Tech Support Specialist provide support for a variety of computer systems running Windows, Mac, and Linux operating systems; and provide helpdesk support to all the constituents via phone, office visits, and one on one consultations where required. Essential Functions of Position: * Provide hardware and software support for systems running Windows, Mac, and Linux operating systems as well as Apple and Android mobile devices. * Will support Windows Active Directory environment and network troubleshooting. * Can work with Windows scripting using PowerShell and Group Policy. * Experience with software applications required including but not limited to: Microsoft Office 365 and other Microsoft software. * Experience with PC deployment tools such as Microsoft Deployment Toolkit * Support for desktop virtualization technologies like VMware Workstation, VMware fusion, and Parallels. * Work with help desk ticketing software such as BMC Helix. * Work with system management software such as Windows Intune and JAMF for patching, updating inventory, and to build/provide custom reports as needed. * Remotely support users using Zoom, Microsoft Teams or other remote support tools. * Train student workers to be able to provide technical support to faculty and administrative staff. * Help evaluate hardware or software solutions in future projects. * Supervise and train groups of student workers to be able to provide technical support. Other Duties and Responsibilities: * Work with university Computer Services, Classroom Support, Telecom, Facilities * Research latest AV and IT technologies and their integration * Ability to Provide IT support to remote users People Supervised: Mentoring student workers Education & Experience: * Excellent communication and customer service skills, with the ability to quickly diagnose and manage support tickets from faculty, staff, students, or guests who are experiencing technical difficulty during lecture, class time, or presentation. * Extensive knowledge of PC/Mac/Linux desktop/laptops, mobile devices (iOS/Android) and peripherals * Understanding of network technology, including wired and wireless networks. * Demonstrated ability to work in a fast-paced, team environment. * Familiarity with web conferencing applications (Zoom, MS Teams, Skype, and other web conferencing tools). * Excellent problem solving and critical thinking skills to diagnose a steps necessary to an effective solution. * Attention to detail and follow up on unresolved issues. * Create and maintain written operational instructions and manuals f operations. * Ability to work independently on assigned tasks and troubleshoot issues as they arise Preferred: IT certification Equipment Used:
Desktop, Laptops, Printers, Monitors, Projectors, Cameras, Webcams, Microphones, integrated control systems (AMX/ Extron), projection screens, portable audio equipment, peripherals, wireless equipment, repair tools, other related hardware, Network equipment.
Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gen er identity, genetic information or veteran status.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact. Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report
You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.
Primary Location:Pennsylvania-Philadelphia-Main Campus-Science, Education and Research Center
Job:Staff Schedule:Full-time Shift:Day Job Employee Status:Regular
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