About CITI
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
A critical enabler of Citi’s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business.
Who We Are:
Citi’s Global Workforce Optimization (GWFO) is an organization within Citi’s Enterprise of Excellence. Our GWFO mission is to partner with Citi businesses globally to improve the customer experience, increase revenue, achieve service objectives, and maximize efficiency. GWFO support includes workforce management related activities, including capacity planning, analytics, and supplier tools support.
Drive workforce strategy and provide insights across capacity planning and supported applications to optimize people and processes.
Enable discipline, create consistency, and vigorously improve processes.
Deliver & optimize applications and tools in real-time while driving control rigor.
Serve as a trusted partner and subject matter expert supporting key strategic work.
Role Definition:
We are hiring for the position of Vice President as an individual contributor to model predictive forecasts, create visualizations of data and insights, and build sustainable processes that produce output leveraging automation and artificial intelligence. The purpose of the role is to use Citi’s data assets to analyze information and create actionable intelligence for our business leaders.
Who You Are:
Data Driven: A proven history of enabling decision making and problem solving with data.
Strong Partner: You effectively collaborate and seek to build trusted relationships with partners and stakeholders.
Strong Communicator: You can communicate verbally and through written communication with clarity.
Clear Results Orientation: You display a keen focus on achieving both short- and long-term goals.
Innovative: You are always challenging yourself and your partners to find better and faster ways of doing things.
Strategic: You demonstrate strong judgment, integrity, and sensitivity to cultural diversity.
Qualifications:
5+ years of practical application experience in Business Intelligence & Data Management.
5+ years of experience with workforce capacity planning, forecasting, and scheduling.
BS in Computer Science, Economics, Finance, Data Science, or Math preferred.
Prior experience in banking industry or financial services sector is highly desirable.
Experience with databases and coding languages (SAS, Python, R, etc.).
Excellent analytical and critical thinking skills.
Detail oriented with good organization and presentation skills.
Ability to interact with all levels, including senior management.
Ability to work with minimal supervision in a fast-paced environment.
Ability to build alliances, influence and negotiate to drive decisions.
Job Family Group: Decision Management
Job Family: Business Analysis
Time Type: Full time
Primary Location: Irving Texas United States
Primary Location Full Time Salary Range: $125,760.00 - $188,640.00
In addition to salary, Citi’s offerings may also include competitive employee benefits.
Anticipated Posting Close Date: Jul 04, 2024
Citi is an equal opportunity and affirmative action employer.
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