System Administrator - Public Safety Radio System
Salary : $66,339.71 - $79,657.39 Annually
Location : Lansing, MI
Job Type: Regular Full Time
Job Number: 202400134
Department: 911 Dispatch Center
Opening Date: 08/02/2024
Closing Date: 9/13/2024 11:59 PM Eastern
Bargaining Unit: UAW
Description
Under the direction of the 911 Director this position assists in the administration and operation of the Public Safety Radio System (PSRS) and oversees the day-to-day aspects of the computerized and non-computerized equipment. This position serves as the Systems Administrator and single point of contact for end users and all system vendors.
Essential Functions
1. Serves as the point of contact for the PSRS. Maintains responsibility for the upkeep and maintenance of all equipment associated with the System.
2. The system administrator is responsible for the over all operation of the radio system and is to act as the single point of contact for end users and all system vendors. Those tasks include but are not limited to the following activities.
3. Oversee and is responsible for the administration and operation of the new Ingham County Simulcast Radio System. This requires the ability to lead and coordinate the successful operation of the system. This includes working with Michigan's Public Safety Communication System (MPSCS) to coordinate radio and pager programming and operations to assure all devices work on the State's radio system. This position also includes coordinating interoperability for the following counties: Ingham, Eaton, Jackson, Washtenaw, Livingston, Shiawassee and Clinton.
4. System and device management, changes to all radios regarding talk groups and configuration are to be coordinated through the system administrator with prior approval from the 911 Director. This includes working with the 911 Director with the on-going development and management of the system fleet mapping.
5. Point of contact for end users/other agencies to modify, add, or change talk groups and take those requests to the 911 Director for approval or not and maintain current system talk groups/configurations and update the master configuration sheets as required.
6. Consults and meets with 26 user agencies regarding radio network use to determine needs, address problems, and adjust procedures as necessary. Responsible for building radio templates for programming and building pager templates for fire departments. Responsible for all templates, talk groups, channels, and zones in the radios.
7. All requests to add additional devices or radios to the system must be coordinated through the system administrator. This would include additional radios for all agencies currently participating in the system. The system administrator will take those requests to the 911 Director.
8. Monthly status reports to be given to the 9-1-1 Advisory Committee that identifies all actions, issues, changes, system outages, etc.
9. Maintains a current vendor list and act as the primary contact person for vendors for sites, services, tower owners, shelters, generators, and MPSCS. This position also requires the inspection of each transmit and receive site on a weekly basis to ensure site security and notify the owner of vendors responsible for that site.
10. Coordinates and reviews site work by outside vendors at tower locations and Central Dispatch for necessary maintenance and repair to maintain operability of the public radio system.
11. Ensures that the emergency general fuel supplies are adequate and arrange to have those needs meet as required.
12. Validates that the weekly test activities are taking place. Ensure all annually check with the tower sites have been performed and new contracts established if necessary.
13. Responsible for inventory of equipment i.e. radios, pagers, and all portable radio chargers. Also responsible for collection of old inventories, warranty return, and coordination.
14. Responsible for updating the Console Alias Manager (CAM) and keeping the program updated as well as keeping current on all training necessary to operate the system correctly and efficiently.
15. Responsible for the Radio Manager program. This requires training that must be kept current.
16. Program radios and manage radio templates for all public safety partners and Central Dispatch. Must also field any changes necessary to help our public safety partners operate efficiently in their role.
17. Be point of contact for Central Dispatch with the MPSCS and be current on any changes that the State makes with our public safety radio system
Other Functions
Performs other duties as assigned.
General knowledge of the system elements associated with this network, trunked radio
systems, digital microwave networks, packet networks, cross-connect equipment, other
controllers and switches, hubs, routers, servers etc.
Since it is imperative that the person in this position have a complete understanding of the
user's equipment, he or she must acquire specific knowledge of the MPSCS and the
respective System Elements and Subsystems in a short time after accepting this position.
Must have knowledge of problem diagnosis, resolution, and communications solutions
necessary to maintain and enhance network operation, availability, and reliability.
Ability to communicate, orally and in writing, in a clear and concise manner with all levels
of personnel, so that necessary maintenance and upgrade activities can be coordinated
effectively and widely understood.
Ability to function in a high-pressure network management environment associated with
network control and system coordination.
The person in this position must be willing to work under potentially stressful situations.
Ability to utilize monitoring systems to analyze data, format and report as required
Knowledge and/or training is desired in various communications technologies such as
trunked radio systems, digital microwave systems, network protocols and equipment, etc.
This list may not be inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted or modified at any time.
Employment Qualifications
Education: High school graduation or equivalent with advanced coursework or training in telecommunications including 911 equipment, familiarity and maintenance.
Experiences:
Three years of experience maintaining two-way radio and/or microwave radio equipment or experience functioning in a network management/network control position.
Experience and knowledge of police, fire and EMS operations preferred.
The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.
Requirements and Working Conditions
Physical Demands and Work Environment:
The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate with others in person and on the telephone.
The employee is frequently required to review and product written and electronic documents and computer files.
The employee must occasionally lift and/or move items of light to moderate weight.
The employee is frequently required to travel to other locations within and outside of the County.
The employee is often required to attend meetings.
While performing the duties of this job, the employee occasionally works in other areas of the County both in and outdoors, as well as in inclement weather.
Working Conditions:
The employee regularly works in a business office setting. The noise level in the work environment is usually quiet.
Market exception
May 2022
This position is benefited and is subject to the UAW GROUP CBA.
Ingham County offers a wide range of benefits to support you in your career. View the for more information.
The current group contract can be viewed
01
Do you have a High School Diploma or equivalent education with advance coursework or training in telecommunication including 911 equipment, familiarity and maintenance.
- Yes
- No
02
How many years of experience do you have maintaining two-way radio and/or microwave radio equipment or experience functioning in a network management/network control position?
- I have no experience
- I have 6 months of experience
- I have 1 year of experience
- I have 2 years of experience
- I have 3 years of experience
- I have 4 years of experience
- I have 5+ years of experience
03
Please briefly describe your experience maintaining two-way radio and/or microwave radio equipment or experience functioning in a network management/network control position, if not applicable type N/A.
04
Did you submit your cover letter and resume?
- Yes
- No
Required Question