Responsibilities: Position is specifically for TSMC data support operations but may incorporate spare parts order processing. Must be able to provide courteous and professional customer service in response to incoming phone calls for TSMC data support, spare parts quotes, order placement, tracking of orders/shipments, address billing inquiries, etc. Advise customers (internal & external) on deliveries and investigate possible shipping issues. Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize an ERP data entry or order processing system and other software programs to accomplish job tasks.
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Required Skills & Experience
Employees must be flexible with their work hours. Shift could be a 1st, 2nd, or 12-hour compressed workweek. They may be required to work overtime including weekends and holidays as needed. Qualifications: Requires ability to fluently speak, read, and write English. Ability to fluently speak, read, and write Japanese. Associate degree or higher in Business Administration or equivalent along with 3 to 5 years experience in customer service and supply chain management that may include parts order processing, reporting, data analytics, shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry. Technical experience working in a Fab is a plus. Ability to effectively communicate by telephone with customers, internal and external as well as working knowledge MS Office applications.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.