Provide support and maintenance of the computer desktop environment by resolving issues, installing hardware & software solutions. Responsible for administration and internal support of the Company's equipment including PCs, laptops, telecom systems, printers, servers, mobile devices, and related IT equipment.Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations.
Roles & Responsibilities:
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Manage service ticket requests per IT service level policy
- Escalate issues to level II and level III support as needed
- Document internal procedures
- Maintain inventory of all equipment, software, and software licenses
- Maintain the asset management system as per Superior's IT Policy
- Follow up with users to ensure that issues have been resolved
- Install, test, and configure new workstations, peripheral equipment, and software
- Manage setup and deployment for new hardware, images, and software
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Assist with onboarding of new users
- Perform timely workstation hardware and software upgrades as required
- Assign users and computers to proper groups in Active Directory
- Issue and track purchase orders as per IT policy and procedures
- Maintain desktop images for corporate and store PC's
- Track and arrange for the proper disposal of retired assets
- Provide mobile phone and mobile device administration, both management and break fix
Job Requirements:
Education:
- High School Diploma or equivalent.
Experience:
- 1-2 yrs. desktop support experience
- 1-2 yrs. experience in setting up users in Active Directory & Exchange and setting up small local networks
- 1-2 yrs. Help desk or other customer service experience
Knowledge / Requirements:
- Windows 10, Office Suite 365,
- Windows PC software and hardware setup knowledge required
- Knowledge of LAN/WAN topology and hardware
- Ability to write technical documentation that is easily understood by users.
- Basic Computer Networking (Patch Panels, Switches Wireless Handheld Terminals)
Skills and Ability:
- Ability to work independently and follow instructions
- Availability to workday and night shifts.
- Superior customer service skills
Pay Rate: $20 - $24