Job Details
Job Location
Charlotte Home Office - Charlotte, NC
Position Type
Full Time
Travel Percentage
Up to 25%
Job Shift
Monday through Friday, Some Weekends
Job Category
Customer Service
Description
Much of our success relies on our residents experience. This individual will answer questions, assist with directions, transportation and recommend local events and venues. This individual should be able to handle a variety of critical resident and property management needs. In addition, this individual will be responsible for hiring, training, scheduling, covering vacated shifts and overall management of the entire Concierge Team.
Position Responsibilities:
- Develop a strong knowledge of the property's facilities and services as well as knowledge of the surrounding community and neighborhood area of interests and entertainment.
- Provide information about local features such as shopping, dining, and recreational destinations and establishing partnership with business owners on behalf of resident offerings, discounts, and VIP services.
- Greet residents and their guests by standing and speaking to each individual
- Monitor persons entering the building and reviewing cameras for disruptive activities, document and report to appropriate entities (Service, Property Management, Local Authorities, etc.)
- Listen and evaluate residents needs and provide feedback to Property Manager on a regular basis to ascertain any opportunities for improvement of catering to our clients.
- Dispense mail, deliveries, and packages along with dry cleaning
- Grant access to dog walkers, housekeeping services, etc. when residents have provided written permission.
- Post updates and events to the community calendar, portal, etc. throughout the community.
- Provide towel service for gym and pool when appropriate.
- Monitor all access points to make sure doors are closed (especially the loading dock area.)
- Schedule Freight Elevators, Guest Suite and Clubhouse reservations including appropriate paper work and email confirmations.
- Organize special functions as directed by management
- Coordinate resident requests for special services with the appropriate department
- Anticipate customers wants and needs and exceed the expectation of personal attention and professional customer service while still enforcing rules of conduct outlined by the resident handbook and lease agreement.
Qualifications
- High School Diploma or equivalent required, College education preferred
- Proven experience in a customer service role, preferably in Hospitality field
- People oriented and strong communication skills
- Patient and diplomatic with a positive attitude
- Self-motivated and organized with the ability to multitask
- Proficient with Microsoft Word, Outlook and Excel
- Must be able to work 40 hours per week
- Able to manage conflict resolution with residents and team members
- Experience hiring, training and managing team members