Technology Support Specialist (Cisco)

Location Greenville, South Carolina ,

United States

Job Description

YOUR TYPICAL DAY:

* Answering customer requests on assigned lines (product categories) within defined service levels.

* Providing excellent customer service while architecting complete solutions and network designs for Ingram Micros customers

* Developing product knowledge and selling skills for creating accurate, detailed solutions while offering options, accessories, and services to accompany the opportunity.

* Demonstrating the importance of getting the sale related to the value created

* Demonstrating time management skills

* May act as a vendor lead/PoC for Cisco

YOUR SKILLSET:

* High school education required

* One year (minimum) related experience in the following: Network technician, Technical Sales, Customer service

* Technical certifications preferred (CCNA / CMNA / Blackbelt Stage I /II, or other Cisco certifications)

* Skills in: keyboarding, MS Office Suite (Word & Excel), basic sales skills, time management; good communication skills (written & verbal) excellent listening skills

* Ability to: learn complex proprietary systems; to work as a team member or independently, to relay/share information accurately.

* Must be able to work a flexible schedule as needed. (Operating hours are 9:00 AM - 6:30 pm EST)

WHY INGRAM MICRO:

* A starting annual compensation of $20 per hour which can increase with relevant experience Lets talk

* Comprehensive training

* Opportunity to begin a long-term career with unlimited growth and advancement with a stable and growing organization!

* In-Office/remote hybrid work model

* Medical, vision, dental insurance we even have options for your pets!

* 401k with employer match

* Tuition reimbursement

* Paid vacation and sick days

* Great in office/ remote culture