** Knotel General Manager**
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**Knotel is the worlds leading flexible workspace platform that matches, tailors and manages space for customers. Knotel caters to established and growing companies, giving them the freedom to focus on their business, culture, and people. With over 5 million square feet across 200 locations in four continents, Knotel is transforming commercial real estate and moving companies forward.**
**Knotel was founded in 2016 to give businesses the flexibility and speed to scale on their own terms. All Knotel spaces are tailored to the needs of each individual company by an in-house team of architects, interior designers, and workplace strategists.**
**For more information, please visit**
**About The Opportunity**
**Our team is a key part of our experience with the purpose to elevate the day-to-day operations and deliver overall member excellence. As an Experience and Programming Manager, you will be required to report to buildings you manage each day and will be responsible for managing 1-3 buildings within a city. You will also be responsible for ensuring we are meeting our members needs and always looking to elevate their experience.**
**In this role, youll know youre successful if:**
* **You know what your community loves and support programming that they enjoy and are proud of**
* **You're a leader and empathetic, a people manager for your team and have empowered them to take ownership of the space**
**Youre a Great Fit For This Role If**
* **No request is too big or too small for you to handle.**
* **Youre energized by people and work well in a team.**
* **Your attention to detail is something people comment on.**
* **Youre resilient. You know growth only comes from embracing challenging and unpredictable days.**
* **Youre willing to get your hands dirty one minute and think of the big picture the next.**
**Programming**
* **Oversee the event programming in the building by tuning into hyper local and relevant content about the surrounding area.**
* **Knowledgeable of trends, technology, and leading innovations for new event formats (including digital) and collaborate with the team on themes and installations for big events.**
* **Responsible for communicating event details to all required internal and external contacts to ensure events are effectively coordinated to meet and exceed customer expectations.**
* **Drive membership revenue and lead building team to maximize revenue for all product lines including but not limited to membership, events and partnerships.**
* **Regularly connect with members and partners to build and maintain relationships and identify future growth opportunities.**
* **Maximize member retention, program implementation, and delivering on a culture of outstanding hospitality.**
* **Communicate and drive for results, process changes, company initiatives, and goals to the team.**
**Operations**
* **Responsible for upholding general operational policies and standards.**
* **Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.**
* **Understand and adhere to people safety policies and procedures to maintain a safe building environment.**
* **Perform work in accordance with applicable policies, procedures, and laws or regulations.**
**Team**
* **Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.**
* **Oversee and lead teams within your buildings to execute on their objectives as an individual and a team to reach business goals.**
* **Manages the team schedule to ensure that member experience at all assigned buildings maintain consistent hospitality.**
* **Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce the career and personal growth of your team.**
* **Collaborate with on-site team members to ensure optimal member experience that values members time and support building operations.**
* **You provide consistent coaching and feedback to hold your team accountable to results; you are accountable for the performance evaluation delivery process for all members of your team.**
**Financials**
* **Monitor collection of membership fees, event and other income, account receivables and accounts payable.**
* **Monitor operations purchases to ensure they are within budget.**
**About You**
* **5+ years or equivalent experience in hospitality, marketing, multi-unit retail, finance, consulting, or related experience. Customer service experience required.**
* **3+ years of management experience of leading a team made up of individual contributors.**
* **Bachelors Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees.**
* **Understanding and experience leading a team.**
* **Excellent verbal and written communication skills, project management, and business operations experience.**
* **Demonstrates integrity, adaptability, leadership and accountability to elevate the experience of each member.**
**Job Requirements**
**Eligibility**
* **Must be legally authorized to work in the country in which the building is located**
* **Must be 21 years of age or older**
* **Must have the ability to travel to assigned buildings.**
**Availability**
* **Willing to work a flexible schedule including evenings and weekends.**