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Conference Services Coordinator

companyNational Capitol Contracting LLC
locationBethesda, MD, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

Position Summary

This position is on-site in Bethesda, MD.

National Capitol Contracting (NCC) is seeking an energetic, service-oriented and exceptionally organized,Conference Services Coordinator to support the National Institutes of Health (NIH), the nation's premier medical research and training institution that supports global conversation that forwards human welfare. In this role, you will interface with World-renowned Scientists, Doctors, Dignitaries, highly-esteemed politicians, and countless others within the Scientific/Research Community. You will be coordinating support for their events and will be in a public-facing role on behalf of the Events Management Branch Conference Services Team.

The ideal candidate will have an aptitude for communication, customer service and hospitality through various channels, including: phone, emails, and face-to-face. You will demonstrate impeccable attention to details and have the ability to handle dynamic situations with professionalism and grace. This position involves collaboration at all levels of the NIH Community and participation in a culture of service, transparency, and stewardship. With support from current leadership, NIH will look to you for efficiency, assessment, planning, execution, and world class customer service.

NCC will, over the next five years, raise the bar on how the National Institutes conducts events, broadcasts important information, and shares research with a global community. This is an opportunity to grow, make a difference, and significantly advance your career, your impact, and your capabilities.

Key Areas of Responsibility

  • Processing and communicating daily tasks to conference support teams.
  • Answering the main Conference Services request line.
  • Assisting the Program Management Team with producing calendars, policy memorandums, and service announcements.
  • Interfacing with walk-in visitors and NIH employees.
  • Monitoring our ticketing system for attendance alerts, urgent outages, and requests for assistance and ensuring the appropriate response personnel are notified.
  • Collecting and submitting requests for supplies and other vendor services for review by the NIH contract officer.
  • Additional administrative duties as needed.

Minimum Requirements

  • High school diploma or equivalent.
  • Ability to obtain and maintain a public trust government clearance (must be able to pass a criminal background investigation and credit check).
  • 2 or more years of relevant administration, customer service, or hospitality experience.
  • Proficiency in Microsoft Office programs, including: Word, Excel and PowerPoint.
  • Excellent customer service skills.
  • Strong organizational and time management skills.
  • Self-starter with ability to balance multiple tasks and maintain momentum.
  • Strong interpersonal and communication skills.
  • Ability to read, write, and speak clearly and effectively.
  • Proactive listening skills.
  • Solutions oriented.
  • Ability to manage any situation with pose and finesse.
  • Ability to rely on your team members for support and problem solving.

Preferred Qualifications

  • Previous experience working with Government Agencies and/or customers.
  • Experience supporting events, meetings, or conferences.
  • Full-service hotel or conference center experience is preferred.

Special Position Requirements

Schedule: Monday - Friday, 7:30AM-5:00PM EST, with flexibility to meet program's needs.

This is a full-time position. NCC offers a competitive compensation packages: salary is commensurate with experience. Benefits include medical, dental, flexible spending, three weeks accrued Paid Time Off (PTO), paid federal holidays, and 401(k) with company match.

NCC is an Equal Opportunity Employer (Minority/Female/Disabled/Veteran).

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