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Care Coordinator & Patient Scheduler

companyCenters for Neurosurgery Spine & Orthopedics
locationWayne, NJ 07470, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

The Care Coordinator and Patient Scheduler must possess the desire to help patients secure the care they need using the utmost professionalism, knowledge and compassion. A Care Coordinator must be very aware of the multiple ways a patient might perceive any communication or voice tone. The ideal candidate will know how to achieve a winning communication, so the patient begins to establish trust with the coordinator.

At CNSO the Care Coordinator/Patient Scheduler optimizes the daily schedule for the surgeons and the patients who visit the office for their surgical consultation. The Coordinator/Scheduler’s responsibility includes answering phones, emails, scanning, faxing, scheduling appointments, completing insurance verifications, and documenting all visit related information in the electronic medical records system. The candidate must have strong reading and writing skills in order to accurately communicate with the patients and other staff members who will act upon the Scheduler’s direction. The ideal candidate will be able to multitask in a busy office environment.

Qualifications

  • Must enjoy answering a high volume of calls with each one having a potential complex medical care or insurance discussion.
  • Must be diligent and attentive to detail when booking all appointments and the insurance related information.
  • Extensive appreciation for the need to collect the accurate insurance and demographics information.
  • Experience with insurance verifications
  • EMR experience required (eClinical Works a plus)
  • Bilingual a plus
  • Must able to thrive in a high pace environment
  • Great communication skills - Verbal and written.

Benefits

  • Medical/Dental/Vision Benefits
  • 401K & Pension Plan
  • PTO plan and 8 paid holidays
  • Performance bonuses

Company DescriptionWe are a Multi-specialty Neurosurgery & Spine office. The mission of CNSO is to provide uncompromising outstanding surgical, pain management and physical therapy care, where patients and employees alike are treated with the dignity, respect, and uniqueness that every human being deserves. Our highly trained, board-certified surgeons, pain management physicians, physicians' assistants, nurse practitioners, and our exceptionally qualified office staff achieve this by creating a patient-centric environment where privacy is respected, quality of care is excellent, safety is paramount, and compassion is second nature.

Company Description

We are a Multi-specialty Neurosurgery & Spine office. The mission of CNSO is to provide uncompromising outstanding surgical, pain management and physical therapy care, where patients and employees alike are treated with the dignity, respect, and uniqueness that every human being deserves. Our highly trained, board-certified surgeons, pain management physicians, physicians' assistants, nurse practitioners, and our exceptionally qualified office staff achieve this by creating a patient-centric environment where privacy is respected, quality of care is excellent, safety is paramount, and compassion is second nature.

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