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Senior Counter Retail Sales Representative

companyAramsco
locationAustin, TX, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

  • ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Manages a small commissionable customer account base.
    • Makes several outbound sales calls per day.
    • Manages large amounts of incoming calls.
    • Greets all walk-in customers and answers questions clearly and competently.
    • Learns and teaches customers about products; assisting with sales in the showroom.
    • Interacts with customers and fellow CSR’s via telephone, email and face-to-face while exercising patience and demonstrating professionalism.
    • Provides sales support: Drafts necessary quotes and documents, as requested by customers in a timely manner.
    • Drafts necessary quotes and documents, as requested by the customer or sales reps in a timely manner.
    • Prepares daily cash and check deposits and reconciliation.
    • Maintains merchandise presentation and overall retail showroom standards through replenishment, pricing/signage, product promotions, demonstrations, cleanliness and organization.
    • Proficient in troubleshooting and investigating customer inquiries and issues.
    • Accurate order entry with specific attention to account details - discounts, pricing and freight charges.
    • Keeps records and follow up on all orders, deliveries, quotes and past due accounts.
    • Handles customer complaints and provides appropriate solutions; follow up to ensure resolution
    • Promptly process orders error free, with specific attention to credit information.
    • Notifies customers by phone about upcoming specials and events.

    Qualifications:

    • High school diploma or equivalent.
    • Must have valid driver’s license or identification card.
    • Minimum of 2 years of customer service experience. Retail environment experience is preferred.
    • Strong knowledge of customer services ethics, principles and procedures.
    • High aptitude for learning and development
    • Bilingual in English and Spanish is required
    • Ability to multitask and work well in a fast paced environment.
    • Proficient in administrative and documentation procedures.
    • Competent with working on a computer; must be familiar with MS Suite.
    • Strong communication skills: written and verbal.
    • High level of organizational skills with great attention to detail.
  • Additional Job Description

    Additional Job Description

    Requires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for associates with less experience. Requires proficiency in a range of processes or procedures to carry out assigned tasks. Has a basic understanding of how the team integrates with others. May provide informal guidance and support to more team members. Provides solutions to atypical problems based on proven practices or procedures. Impacts the quality of own work and its contribution to the team. Uses communication skills to regularly exchange information.

Company DescriptionAramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education

Company Description

Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education

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