The Job Network

Head of Strategic Accounts

companyCustomized Services Administrators, Inc.
locationSan Diego, CA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

  • A diverse, inclusive, professional work environment
  • Flexible work schedules
  • Company match on 401(k)
  • Competitive Paid Time Off policy
  • Generous Employer contribution for health, dental and vision insurance
  • Company paid short term and long term disability insurance
  • Paid Maternity and Paternity Leave
  • Tuition reimbursement
  • Company paid life insurance
  • Employee Assistance program
  • Wellness programs
  • Fun employee and company events
  • Discounts on travel insurance

Pay Range: $210,000.00 - $265,000.00 (DOE)

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

  • CSA: US travel insurance brand for retail and lodging partners. Learn more here.
  • Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity, and cyber protection, and beneficiary companion products. Learn more here.
  • GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
  • Iris, Powered by Generali: identity and digital protection solution. Learn more here.
  • Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

What you’ll be doing.

Job Summary:

This position is responsible for specific US based key account and drives the strategic development of commercial, product, and customer experience for the given key account. The position is accountable for the P&L performance of the accounts assigned by developing sales and claims budgets along with assistance of the Finance and Actuarial teams. The role manages all tactical initiatives for accounts assigned by working with local and international support teams using standard Product Management practices. This position requires a minimum of 30% travel time and the ability to work in a virtual environment, as needed, and will work with all management levels across the organization. The Head of Strategic Accounts is a direct report to the Chief Commercial Officer, Travel Insurance.

Principal Duties and Responsibilities:

  • Budget and expense tracking and accountability.
  • Manage multiple projects, prioritize work and balance strategic and tactical issues.
  • Analyze market trends, impact to portfolio with recommendations on product strategy.
  • Develop and conduct of monthly and quarterly business reviews with support from the BI team
  • Collaborate with direct reinsurance, policy forms and actuaries for product development and risk management.
  • Work with the international team on multinational deployments.
  • Develop internal dashboards to track sales, internal cost allocations and overall profitability.
  • Work with internal teams to resolve customer complaints.
  • Be a strong role model for the corporate values and principles of the organization.
  • Proactively challenge the client and sales/client management team to think strategically about solutions for their business challenges that result in additional products and services.
  • Develop and maintain annual Account Strategy Plans.
  • Advocate internally for partners best interest by effective and open dialogue with internal partners.
  • Obtain knowledge of competitor’s services/products and counter with enhanced products, processes, or expert advice.
  • Establish renewal strategies and ensure flow and communication to all external and internal parties.
  • Prepare renewal proposals and RFPs.
  • Responsible for maintaining knowledge about assigned accounts and ensuring that client information is accurate across Company.

Required / Desired Knowledge, Experiences and Skills:


  • Ten+ years of proven sales and/or account management experience in products and services required; leisure travel market preferred.
  • Proven client management and client advocacy experience required.
  • Proven success presenting and discussing solutions with C-level and other decision-makers required.


  • Knowledge of commercial policies preferred.



  • High School Diploma or Equivalent (GED) required.


  • Bachelor’s Degree preferred
  • Master’s Degree a plus

Travel Requirements:

  • 30% travel required

Where you’ll be doing it.

This is a hybrid role based out of our San Diego, CA office. As a hybrid role, you will be working onsite 2 days a week and working from home 3 days a week.

Apply today to begin your next chapter.

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here:…

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.

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