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Automotive Service Manager lincoln/ford

companyNapleton Auto Group National Dealership
locationCalumet City, IL, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Summary:
We are seeking an experienced Automotive Service Manager for our Lincoln dealership in Calumet City, Illinois. The ideal candidate will have a passion for customer service and extensive knowledge of automotive repair and maintenance. As a key member of our team, the Automotive Service Manager will oversee all aspects of our service department and ensure the highest level of customer satisfaction.

Compensation & Benefits:
This is a full-time, salaried position in the automotive industry. The compensation for this role is $85,000 to $100,000 per year. In addition, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, paid time off, and employee discounts on vehicle purchases and services.

Responsibilities:
- Oversee and manage the day-to-day operations of the service department
- Create and maintain service schedules, ensuring timely completion of all repairs and maintenance work
- Collaborate with service advisors to ensure accurate and efficient scheduling of appointments
- Monitor and manage service department performance, including productivity, profitability, and customer satisfaction
- Develop and implement processes and procedures to improve efficiency and customer service
- Hire, train, and supervise service technicians and support staff
- Conduct regular performance evaluations and provide feedback and coaching to employees
- Maintain strong relationships with customers, ensuring their needs are met and expectations are exceeded
- Review and approve all service department expenses and invoices
- Stay up-to-date with industry trends and advancements in automotive technology
- Ensure compliance with all company policies and procedures, as well as federal, state, and local laws and regulations

Requirements:
- At least 5 years of experience in automotive service management, specifically with Lincoln and Ford brands
- Extensive knowledge of automotive repair and maintenance processes and procedures
- Strong leadership skills and the ability to motivate and develop a team
- Excellent communication and customer service skills
- Proficient in Microsoft Office and familiar with dealership management systems
- Must be able to work a flexible schedule, including weekends and evenings if necessary
- Valid driver's license and a clean driving record
- High school diploma or equivalent (college degree preferred)

EEOC Statement:
Napleton Auto Group is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, age, national origin, disability, marital status, veteran status, or any other legally protected status.

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