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IT Support Specialist

companyCobbleStone OPCO
locationDenver, CO, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

IT FIELD TECHNICIAN

Who are we?

Cobblestone is Arizona's and Colorado's premier car care destination, offering multiple different services including car washing (full service and express), oil changes, detailing, and more. With 41 Arizona and 35 Colorado locations, Cobblestone has been providing top-tier quality for more than 25 years. The company prides itself on providing unparalleled service, products and customer experience, all at competitive prices and a quick, efficient pace. Cobblestone is dedicated to supporting local communities, non-profit organizations, and local businesses, such as Phoenix Children's Hospital, Children’s Hospital of Colorado, first responders, law enforcement, veteran's organizations, teachers and more. Cobblestone annually donates approx. $300,000 to over 125 charitable organizations.

Cobblestone’s IT Team is the first point of contact for all internal employees requiring problem resolution, and enhances productivity at all levels in the company through prompt, meaningful response to questions, creative and efficient problem resolution, and onsite visits.

This is a demanding position that requires traveling to multiple locations across the Denver area, and physical labor on a daily basis.

IT Field Techs are self-starters that look to ensure operations at all sites maintain the highest possible uptime. We seek to find answers and if there are none, respond creatively with additional solutions.

What You’ll Do:

  • General Support
  • Primarily physical, but also remote when time is critical
  • POS Support
  • Hardware: Terminals, Printers, Scanners, Cash Machines, Card Readers
  • Software: Process Reinforcement, Remote Support, Bug Reporting, Device Configuration
  • Security Support and Deployment
  • Hardware: Cabling, NVR/DVRs, Cameras, Access Control
  • Software: Hikvision, Sielox, Pinnacle
  • Network Support and Deployment
  • Hardware: Cabling, Switches, Routers, ISP Modems, Sensors, Racks
  • Software: SDWAN, VLANs, Device Identification
  • User Support
  • Hardware: Windows Workstations
  • Software: Office applications, Slack
  • Low Level Device and Electrical Support
  • Hardware: PLCs, HMIs, Relays, VFDs, Sensors
  • Electricians and Maintenance team members will primarily handle these issues, but input is always appreciated in a pinch

Why You’ll Bring

You are a result driven and customer service minded professional with a positive attitude and patient demeanor. You are no stranger to working under pressure and can think outside of the box when needed to provide solutions to problems. You are a team player who can work independently and multitask while managing your time. You enjoy learning new technologies and have an aptitude for learning quickly. You don’t mind getting your hands dirty.

Minimum Requirements

  • 2 years of field service or technical support experience supporting multiple sites
  • Proficiency in supporting Windows operating systems
  • Experience in installing common office computer hardware including desktop PC’s, printers and IP phones
  • Knowledge of basic networking principles and the ability to provide basic network troubleshooting
  • MUST have a valid driver’s license and acceptable driving record
  • Be able to work a flexible schedule (Weekends will be required initially)
  • Experience in low voltage cabling and termination

Preferred qualifications

  • 3 years as a field IT service technician in a high volume, dynamic environment.
  • Experience in racking and installing servers and network devices
  • Knowledge of car wash systems and POS software and hardware
  • Experience in installing, maintaining and troubleshooting security camera systems

What we offer

  • Initial pay rate of $25/hour
  • A collaborative team environment where your ideas are acknowledged, discussed, and implemented
  • An independent work schedule where you will not be micromanaged
  • Resources including a company cell phone and company vehicle
  • Opportunities for overtime or weekend work
  • Opportunities for growth in pay and career advancement (training, certifications)
  • Paid holidays

After Three Months Employment

  • Medical / Vision / Dental Insurance
  • 1 Week PTO
  • Increase in pay rate to $27/hour

Cobblestone Auto Spa / Car Wash is an Equal Employment Opportunity (EEO) employer. It is the policy of the Firm to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.

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