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Customer Service Representative - State Farm Agent Team Member

companyTorrence McKnight - State Farm Agent
locationRoswell, GA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

ROLE DESCRIPTION:
As a Customer Service Representative with Torrence McKnight State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, taking payments. scheduling appointments, making outbound calls, answering phones, coordinating with other agency team members, and anticipating the needs of the valuable clients we serve.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
  • Ability to helping the office generate new business.
  • Other duties as assigned.

QUALIFICATIONS:

  • Dedicated to customer service
  • Must be able to work in office. This position is not remote.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving

BENEFITS:

  • Salary plus bonus
  • Growth potential/Opportunity for advancement within my office
  • Valuable career-building experience

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