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Receptionist Extra Functions

companyVirginia Garcia Memorial Health Center
locationCornelius, OR, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

At Virginia Garcia Memorial Health Center, we welcome diversity; we encourage, uplift, and are honored to serve people who have been historically underrepresented and underserved. Our mission is to provide high-quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties, with a special emphasis on seasonal and migrant farm workers and others with barriers to receiving healthcare. We strive to provide an inclusive environment that welcomes and values the diversity of the people we employ and serve.

If you are unsure whether you meet all of the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply.

Starting Rate: $20.7521/hr + DOE
Schedule: Monday-Friday 9:00am-6:00pm

Job Summary: The Receptionist/Extra Functions performs all duties related to checking patients in and out, establishing computer data, preparing patient charts and assisting with patient flow. This position answers and makes phone calls, takes messages, makes appointments, collects payments, gives change and balances collections at the end of the day. They perform all switchboard and medical records duties.

Essential Duties and Responsibilities

  • Prepare Center at start of day to receive patients; opening doors, turn on lights, prepare cash register drawer, prepared sign-in sheets
  • Register and check in all patients in the computer
  • Update information on all registered patients
  • Provide patient assistance with the registration process and provide appropriate information to patients as needed
  • Procures proper documentation of patient financial status to allow Center to identify appropriate billing sources
  • Refer potentially eligible patients to the Medicaid Eligibility worker
  • Assist other patients as may be appropriate
  • Set up charts for provider and create charts for new patients
  • Coordinate patient flow with nursing staff, lab and pharmacy
  • Demonstrate knowledge and adhere to clinic policies and procedures regarding patient care, insurances, new patients, etc
  • Answer Center phone and route calls to appropriate staff, being courteous, timely, and helpful at all times
  • Answer switchboard, take messages and schedule appointments for patients
  • Provides patient information and customer service related to charges, discounts, payments and billing
  • Enters charges and diagnoses in an efficient and accurate manner when checking patient out
  • Reconcile encounter payments with cash
  • Prepare money for deposit
  • Review pended workqueus and enter pended encounters. Trouble shoot issues that create pended encounters
  • Assist patients with collections issues or direct to the appropriate person
  • Assist other Front Office staff as time permits and need to establish
  • Cross train in all Front Office positions (switchboard, medical records, Receptionist)
  • Maintain waiting room and children’s play area clean, tidy and orderly
  • Prepare Center at closing, at the end of the day • Lock up Front Office area; verify that the front door is locked
  • Attend Front Office team meetings: contribute to meeting agenda, participate in all staff meetings
  • Perform other duties as assigned by supervisor
  • Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
    • HIPAA Requirements: The receptionist/extra functions will need to use PHI in order to do patient scheduling and registration, check and update insurance coverage and demographic information. The receptionist/extra functions will also help patients with limited questions about their accounts and will perform end of day reporting that includes payment information. Applying the minimum necessary rules of HIPAA, the designated record sets to which this employee has access include: patient demographics and account information in the practice management system, encounter forms, user batch reports and payment posting reports generated by the practice management system, the patient information section of the medical record, the HIPAA section, recent progress notes (as needed to answer scheduling questions), and the problem list/immunization record (to provide copies to patients upon their request).

RequirementsKnowledge, Skills and Abilities Required:

  • Proficiency in English and Spanish, both written and spoken language
  • Proven sensitivity to inter-cultural issues
  • Able to make independent decisions based on Center protocols
  • High level of accuracy with numbers and data, which will become patient records

Education and Experience Required

  • High School diploma or equivalent
  • 1-2 years previous experiences in reception work, work with the public, or work in a social service or health care setting
  • Previous computer experience desirable

Immunization: Staff member must meet immunizations requirements as stated in VGMHC’s immunization policy. Job description represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC’s Mission.VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination.

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