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IT Business Analyst

companyHarris & Harris
locationChicago, IL, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated IT Business Analyst to join our Information Technology team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

IT Business Analyst

The IT Business Analyst is responsible for supporting our internal collections applications and other systems, requiring frequent interaction with internal and external clients and vendors.

Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday, on-call and after hours responsibilities may be required on a rotating basis.

Location: can work remotely, Chicago candidates preferred

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

  • Medical and Dental insurances from premium providers
  • 401K with matching
  • Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
  • Tuition Reimbursement
  • Paid Time Off
  • Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

DAY TO DAY

Application Support

  • Troubleshoot reported application issues and help facilitate resolution to aid the company in preventing issues going forward.
  • Work collaboratively with staff and onsite trainer to ensure consistent and accurate usage of CUBS database system resulting in a more productive workforce.
  • Demonstrate the importance of completing tasks in a timely manner to act as an example for other team members.
  • Ability to perform daily, weekly and monthly routine client processes and procedures providing excellent customer service and ensuring client issues are resolved in a timely manner.
  • Manage documentation creation and updating of policies and procedures to ensure that all team members understand the correct process for completing their tasks.

Data Analysis

  • Perform data analysis, design and testing on custom programming applications – will require the ability to interact with developers and end users to ensure design and testing are accurate and meet stated requirements.
  • Ensure high priority work is completed within required time lines and communicate priorities to team members
  • Ability to create ad hoc reporting on demand and develop specifications for recurring reports or programming to help increase department productivity.
  • Listen closely to the needs of other departments to ensure that reporting is accurate and pertinent.
  • Ability to create and present data results to various internal departments and help these departments to interpret the data.

Technical Support

  • Respond to help requests directly through telephone or Help Desk system and partake in the Help-Desk support rotation schedule.
  • Walk in others’ shoes by offering suggestions and troubleshooting instructions appropriate to the employee’s level of technical knowledge to ensure that the employee understands and has the clarity they need to complete their job functions.
  • Gather requirements on issues reported for resolution on their own or forward information to responsible functional group in order to help the IT department productivity.
  • Handle the relationship in a professional manner between Client Service and IT Departments to encourage a synergistic relationship.
  • Demonstrate professionalism at all times by being respectful, helpful and customer focused.
  • Work collaboratively with other IT individuals as needed for programming initiatives, changes to routines, file processing, strategies, letters and other functions as related to client operations.
  • Work with other IT individuals on implementation of new clients when needed.

WHAT YOU MUST POSSESS

Must Have:

  • High School Diploma required
  • Minimum of three years of experience in a technical or application support environment with experience troubleshooting custom software applications/databases
  • Application development/programming experience
  • Ability to work in a fast-paced and ever-changing work environment
  • Must be well-spoken, as well as be able to understand client needs and suggest appropriate solutions
  • Excellent communication skills (written and verbal)
  • Excellent analytical, problem solving and time management skills

Nice To Have:

  • Bachelor’s Degree preferred
  • Excellent analytical, problem solving and time management skills
  • Experience with the CUBS (Columbia Ultimate Business Solutions) System is strongly preferred
  • Experience with UNIX system a plus
  • Experience with SQL is a plus
  • Excellent project management skills a plus ·

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

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