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Studio General Manager - YogaSix Hyde Park

companyYogaSix - Hyde Park | Gold Coast
locationChicago, IL, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Title: General Manager

Reports to: Franchise Owner

COMPANY OVERVIEW:

YogaSix was established in 2012 and is the fastest growing boutique yoga company in the United States.  YogaSix believes everyone deserves the mind-body experience of yoga. YogaSix offers a modern full sensory yoga experience through six different class types designed to accommodate students of all levels in a way that is Energizing, Empowering and FUN! 

POSITION:

The General Manager is responsible for leading and establishing a standard of excellence in the delivery of the YogaSix experience and achieving studio sales and performance goals. He/She will drive all aspects of studio management including sales, operations and the direct supervision of staff to ensure adherence to YogaSix standards.  A successful General Manager must have strong and effective leadership abilities, proven sales expertise, excellent communication skills, strong time management and organizational skills, and a desire to build relationships with the YogaSix team, members, and community.  In addition, this position will also work closely with studio ownership and other YogaSix resources to help refine strategies and drive execution.

DUTIES AND RESPONSIBILITIES

Manage Lead Generation, Sales & Marketing processes.

    • Manage and grow all revenue streams including memberships, private training, retail, and teacher training to hit monthly targets.
    • Hit individual sales and lead generation goals.
    • Partner with Company Owners to create and execute ongoing marketing and social media plans based on studio needs, with a focus on new member acquisition, retention and loyalty.
    • Develop comprehensive Grassroots marketing strategy for studio promotion in local community. Find, schedule, and attend appropriate community events to create brand presence and generate leads.
    • Showcase extensive knowledge about our brand, offerings, and pricing to actively promote memberships and teacher training programs.
    • Work closely with the Company Owners and Franchise Sales Team to ensure health and profitability of the studio.

Manage Customer Service & Member Retention needs.

    • Assist students in choosing classes that fit their goals by showing extensive knowledge of our offerings.
    • Work front desk shifts for a minimum of 25-30 hours at the studio.
    • Greet all members, guests and team members with the highest level of customer service.
    • Develop and demonstrate strong proficiency in the studio's technology stack including ClubReady SMS, LoyalSnap, Canva, and Digital Stack. 
    • Handle studio billing matters; manage member freezes; resolve customer service issues as they arise.

Drive Studio Operations.

    • Partner with Company Owners to monitor and optimize studio metrics, schedule and monitor class schedules and class format mix.
    • Oversee studio cleanliness, including but not limited to: sweeping/mopping floors, sanitizing/organizing props, cleaning bathrooms, and common areas; manage maintenance of studio equipment.
    • Participate in studio, regional and company-wide meetings and trainings as needed.
    • Responsible for ordering all studio supplies.
    • Partner with Company Owners to plan, order, inventory and merchandise all retail items.
    • Maintain accurate data in all appropriate systems for reporting and statistical purposes.
    • Report any studio issues per Company policy.

Lead studio staff. 

    • Recruit, hire, onboard/train, supervise, coach, mentor all studio staff, with support of Company Owners.
    • Develop and promote teamwork and cooperation among co-workers. 
    • Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.
    • Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
    • Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
    • Perform other duties as assigned.

JOB REQUIREMENTS

  • 3 - 5 years of fitness sales experience strongly preferred, management and sales experience required
  • Experienced in meeting key sales and retention metrics and managing operational duties such as performance tracking, ordering, inventory, payroll, cost controls, and facilities maintenance
  • Ability to motivate, train and manage staff to deliver all revenue streams and a positive experience for customers
  • Confident with computers, studio management software, and social media; proficient in data management, reporting, and ability to prioritize and meet deadlines
  • Must be able to balance big picture and details, strong time management skills, high energy, personable, detail-oriented, a self-starter with proven ability to excel in a fast changing environment
  • Excellent communication, customer service, and strong interpersonal skills in person, on the telephone and via email

PHYSICAL AND OTHER REQUIREMENTS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods. 
  • May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift up to 40 pounds.

COMPENSATION & BENEFITS:

  • This position offers a competitive base salary plus commission based on experience & performance 
  • Opportunity to earn bonus based on performance
  • Paid Time Off 
  • Additional benefits package negotiable, and based on experience, which could include 401(k) and health care benefits

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