The Job Network

Residential Team Leader

locationDerby, NY, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Full-Time (35 hrs) $26.95 hr


The Residential Team Leader provides administrative and programmatic supervision for assigned programs. Key areas of responsibility include regulatory compliance, accurate and timely documentation, and the implementation of electronic recordkeeping. The Residential Team Leader is responsible for the development and implementation of habilitation plans, inclusive of ongoing assessments and monitoring of plans through documentation and observation. The Residential Team Leader serves as the QIDP.


1. Provides direct supervision, development and training to assigned supervisors and/or managers.

2. Responsible for ensuring assigned staff are trained in regulatory/agency mandated areas and in areas to improve quality of care for individuals served.

3. Actively participates in internal and external site surveys and audits. Ensures any identified areas are resolved in a timely manner.

4. Responsible for timely reporting, notifications and follow up to minor, reportable and serious reportable incidents. Ensure protective measures and corrections are implemented.

5. Conducts interviews for supervisor or manager vacancies and makes recommendations for hiring.

6. Assure ongoing assessments related to delivery of services are completed and used to assist in the discussion and development of service plans.

7. Responsible to attend annual ISP meeting, and develop residential habilitation plan and IPOPs within designated time frames. Assures residential plans reflect outcomes important to the person, and designed to maximize independence, community inclusion and personal satisfaction.

8. Completes referrals for behavior supports as needed. Facilitates documentation, staff training and communication with behavior specialists.

9. Provides review and oversight of services delivered. Review daily documentation for compliance with billing standards in accordance with applicable regulations and agency policy and procedure. Assures fiscal compliance to include Notice of Decision, and a current Level of Care Eligibility Determination form. Assures ISPs contain accurate service and provider information in the Waiver section of the ISP.

10. Reviews the habilitation plan monthly summary/semiannual summary and makes revisions to plans as needed. Completes DDP-2 updates every two years, or more often if significant changes occur with the individual.

11. Responsible for process improvement activities including the development of plans to resolve and/or correct areas identified during self-audit/oversight agency survey activities.

12. Responsible for oversight of representative payee accounts, funds, and security of money at each assigned program in conjunction with the Program Manager or Residential supervisor. Conducts a monthly site unannounced financial audit.

13. Develops individual fire safety assessments (E-Scores), fire evacuation plans and site plans of protection.

14. Review of fire safety/post fire drill activities as outlined in regulation.

15. Ensures adequate supplies, furnishings and equipment available at the sites in accordance with needs of people served, including a regular inventory. Conducts monthly physical plant inspection to identify and resolve needed repairs/maintenance.

16. Approves site expenditures via agency purchasing procedures.

17. Completes the admission and discharge process for individuals.

18. Maintains regular and open and professional communication with other professionals, and stakeholders including family/advocates.

19. Attends and actively participates in site staff meetings. Ensures that minutes are maintained.

20. Provides oversight and monitoring of electronic recordkeeping. Provides guidance and training as needed for full system implementation.

21. Participates in agency and regional committees as assigned.

22. Responsible for emergency on-call rotation.

23. Completes other duties as assigned.


May be required to work flexible hours and to travel to locations other than work site, such as participant's home, meeting locations. Ability to work independently with minimal supervision.


Master’s degree in a health or human services field OR Bachelor’s degree in health or human services field (Degree Must meet QIDP requirements as outlined in regulation) PLUS (3) years full-time, paid experience in a rehabilitation setting or related service AND (2) years of successful supervisory experience;

Must possess a valid NYS driver’s license as travel between sites and to meetings, etc. is required throughout the workday.

Must meet all mandatory background checks required for position, including but not limited to, OPWDD, Justice Center Criminal Background Checks, Office of Children and Family Services.

Level of Independent Discretion:

The Residential Team Leader, within the parameters of agency policies and procedures, will exercise a high level of independence in decision-making.

Language Skills:

⦁ Provide effective, two-way communication with people, both orally and in writing, with the ability to quickly organize and communicate thoughts and to understand communication from others in verbal and written format.

⦁ Ability to read and interpret a variety of documents/instructions furnished in written, oral, diagram, or schedule form and to write routine reports and correspondence.

⦁ Ability to effectively present information informally in one-on-one or small group situations.

⦁ Ability to effectively respond to common inquiries or concerns from individuals, staff, regulatory agencies, or members of the community.

⦁ Able to write well, using accurate spelling, grammar, and sentence/paragraph structure.


⦁ Able to perform basic math functions (i.e., addition, subtraction, multiplication, and division, and percentages)


⦁ Have very good organization and planning skills

⦁ Be able to solve most daily problems and to obtain the information necessary to solve more complex problems

⦁ Ability to resolve situations with unemotional discourse and firm decision-making.


⦁ Ability to use Microsoft Word for development of reports, memos, letters etc.

⦁ Ability to use Microsoft Outlook for email, task assignments, scheduling meetings etc.

⦁ Ability to use all required functions in Precision Care to perform job.

⦁ Ability to learn other computer systems (i.e., electronic time and attendance, etc.) as required.


⦁ Must be able to perform essential duties as described on attached form (checked areas are conditions or duties that you will either be exposed to or are expectations of the agency.)


Must complete all mandatory agency training within the initial agency orientation period

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