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Service Technician

companyPeppers Heating & Air Conditioning Service Inc.
locationCovington, GA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description


  • 401(k) matching
  • Free uniforms
  • Health insurance
  • Training & development
  • Wellness resources

The Service Technician reports to the Service Manager, and is responsible for performing a range of HVACR jobs for residential customers.


  • Paid Training
  • Careers Advancement Opportunities
  • Flexible Scheduling
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests

Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being service customers, technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include:

  • Serving as a member of ad hoc Service Department teams which are organized to conduct HVACR servicing jobs promptly and efficiently.
  • Performing routine HVACR service activities without direct oversight or on-site assistance.
  • Assisting the Senior Service Technician(s) in the training of other Peppers Heating & Air Conditioning Service Inc. employees on service-related subjects, including call-back prevention and equipment protocols.
  • Conducting point-of-work sales of IAQ services, unit components, unit replacements, add-on units, and residential service contracts.
  • Developing lead referrals for the sales staff.
  • Conducting non-service work in support of the IAQ and Installation Departments, as assigned.
  • Performing related duties as directed by the Service Manager.

Job Qualifications:

  • High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
  • Two or more years of successful experience, either as a hvac service or installation technician.
  • Good verbal and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential and commercial customers, suppliers, and other (Peppers Heating & Air Conditioning Service Inc. employees.
  • Physical ability to perform all duties noted above under the conditions, circumstances, and extreme weather conditions found in (state).
  • Interest and initiative in maintaining and advancing his or her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
  • Georgia drivers license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Peppers Heating & Air Conditioning Service Inc. insurance carrier
  • Ability to work under pressures of time, a non-standard schedule, weather, customer needs, and backlog constraints.

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