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Server- On-Call/Seasonal

companyPetit Ermitage
locationWest Hollywood, CA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

ESSENTIAL FUNCTIONS OF THE POSITION:

The Server is an active and energetic key to the guest experience. The Fire Dancer of our Cirque, a Server must possess all of the skills required of the Host and must also maintain in-depth knowledge of all the menus offered. A professional and relaxed - but never casual - approach to service is required; the Server performance is both choreographed and free-form, incorporating the arts of balance, spinning, and illusion all at once. The ability to read a guest and quickly modify ones approach to fit expectations is essential. Selling and engaging with guests on our menu in a manner that allows guests to feel taken care of, “treated,” or special is required. While some guests prefer less interaction with the F&B team, we never skimp in this element of service.

Practicing art of nuance in combination with a social flare contributes to the development of an outstanding Server.

  • Warmly greet and interact with all guests. Provide answers and direct traffic as needed.
  • Manicure all tables and service areas with a frequency that keeps glasses full and the area clean and avoids rushing any guest.
  • Confirm that all items served are plated and presented correctly and as ordered.
  • Maintain order accuracy and organization using all available functions within the POS system.
  • Engage with all guests regularly. Maintain line-of-sight to be immediately available to the assigned service area. Regularly monitor the room, working to predict guest needs and service opportunities.
  • Bartending responsibilities?
  • Contribute to the cleanliness of all areas of the Rooftop.
  • Take accurate room service orders, as needed. Package and confirm accuracy of any ‘carry out’ orders.
  • Maintain accurate cash handing standards and paperwork as per department procedures.
  • Ensure all supplies and tools are stocked in all service stations. Immediately alert the MOD to low stock.
  • Maintain all health and alcohol service standards. Alert a manager immediately to any concerns with guests.
  • Follow all guidelines in the Employee Handbook, including but not limited to safety guidelines, hospitality expectations, grooming standards and attendance expectations.
  • Proactively communicate with peers and management; alert to problems, help with solutions.
  • Other duties to support F&B service as assigned.

JOB REQUIREMENTS:

Education and/or Experience--

  • Prior experience and guest relations training required.

Communication Skills—

  • Ability to read, write, and verbally communicate effectively, diplomatically and professionally with other departments, guests, and vendors in English.
  • Knowledge of other languages is a plus.

Physical Ability—

  • The duties of this job regularly require the employee to bend, push, pull, stand, walk, and talk or hear.
  • The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.
  • The employee must regularly lift and/or move up to 40 pounds.

Other—

  • Must be able to work weekends/holidays.
  • Must have CA Food handling certificate.
  • Must have a valid TIPS certification.
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