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Technical Support Specialist / Systems Engineer

companyMainSpring
locationFrederick, MD, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Location: Remote

Type: Full Time; Mon-Fri (EST)

Start Date: Immediately

Clearance Required: None

The Systems Engineer for the Integration team is responsible for the upkeep, configuration and reliable operation of individual and multi-user computers for both internal and client users. The position requires someone who possess a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues. They will also be able to work independently and in a fast paced environment. 

Primary Roles and Responsibilities:

  • Respond to service requests submitted to our managed services department 
  • Resolve various server, desktop and network level issues 
  • Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or agree outages 
  • Plan, execute and deploy workstation, server and cloud solutions 
  • Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support 

Job Requirements and Qualifications:

  • Minimum of 4 years’ experience in IT with excellent customer service background and strong interpersonal communications skills 
  • Hands-on experience with Windows Server 2012 and above including Small Business Server (SBS) and Business Essentials. 
  • Configure and troubleshoot Windows 8, Windows 10 and Mac OS X. 
  • Knowledge and experience with virtual environments to include VMware, Hyper-V, Azure and AWS
  • Experience administering Microsoft Office 365 
  • Working knowledge of firewall technologies, specifically SonicWALL, Ubiquiti and pfSense 
  • Ability to manage outside vendors to resolve client service requests 
  • Ability to troubleshoot computer and peripheral hardware issues 
  • Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines 
  • Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions
  • Experience working within a managed service provider environment 
  • Experience working with ConnectWise Automate and ConnectWise Manage a plus

About MainSpring

MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.

  • Medical, Dental and Vision coverage for employee and family
  • 401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period!
  • Group Term Life and Accidental Death and Dismemberment coverage (company provided)
  • Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
  • Health Reimbursement Account (HRA) w/ medical coverage
  • 7 Paid Holidays + 1 Floating Holiday
  • Paid Time Off (PTO)
  • Bonus plans
  • Tuition Reimbursement Program
  • Employee Assistance Program
  • Employee Referral Program
  • Dynamic Recognition and Rewards
  • Work with Industry-Leading Talent
  • Promotion and Advancement Tracks

Founded in 1993, MainSpring is headquartered in Frederick, Maryland. The firm supports a wide range of clients including businesses, non-profits and government agencies such as the Department of Defense.

Like our clients, people tend to stay at MainSpring. If you think you’re a match, let’s connect.

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