Job Description
Job DescriptionWho We AreAt BrightFlow, we’re not your average tech company. We’re empathic, energetic, and fun! Smart people who help clients without speaking “geek.” Our mission is to cultivate calm in the chaos of IT by owning solutions, chasing knowledge, and seeing beyond what’s expected. We focus on delivering reliable, human-centered technology services that help our clients grow confidently.We're looking for a Network Engineer who blends technical expertise with a people-first mindset. If you're someone who can simplify complex systems, lead with clarity, and support clients with empathy, BrightFlow could be the place for you.
Your Role
Support and Customer Experience
- Resolve escalated support tickets quickly and professionally.
- Collaborate with and delegate tasks to onsite support technicians.
- Write, update, and maintain SOPs and internal documentation.
- Identify opportunities to improve escalation processes and internal tools.
- Deliver exceptional client service and clearly document your work for both technical and non-technical audiences.
Projects and Implementation
- Lead onsite network installations and conversions for managed services.
- Research, recommend, and integrate new technologies into our managed network stack.
- Design and implement modern network solutions for client onboarding projects.
Team and Process Development
- Follow internal SOPs and security protocols consistently.
- Offer suggestions for improvement and help implement process changes.
- Contribute positively to a collaborative, feedback-driven team culture.
What You Bring
- 3+ years of client-facing helpdesk or network support experience.
- Bachelor degree or equivalent combination of education and experience
- Strong understanding of TCP/IP, DNS, NTP, HTTP, SMTP, and related protocols.
- Hands-on experience with routers, switches, and firewalls—especially Fortinet and Cisco.
- Familiarity with intrusion prevention systems and firewall rule configuration.
- Ability to design, configure, and troubleshoot complex network environments.
- Knowledge of cloud platforms such as AWS, Microsoft Azure, and Google Cloud.
- Proficiency with RMM and PSA tools common to Managed Service Providers.
- Clear, friendly communication skills—both written and verbal.
- Strong time management and multitasking ability.
- A proactive attitude and a passion for creating great client experiences.
Preferred Certifications
- CCNA
- Fortinet NSE
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
Why BrightFlow?
- A team-focused, people-first culture rooted in clarity, kindness, and ownership.
- Ongoing training and certification opportunities to support your growth.
- Team outings, snacks, drinks, and a fun challenging work environment.
- Competitive pay, health/dental/vision benefits, 401(k) with company match, and performance bonuses.
Our Core Values
Cultivate Calm – We bring clarity and calm to every situation.Own It – We take responsibility and follow through.Chase Knowledge – We stay curious and always keep learning.See Beyond – We anticipate needs and plan for the long term.Welcome Challenges – We solve the hard stuff with confidence and creativity.
If this sounds like the kind of team you want to be part of, we’d love to hear from you.
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