Job Description
Job Description
PayBright is a rapidly-growing merchant services company serving businesses nationwide. We operate in a fast-moving, highly regulated environment where execution matters and details cannot slip.
We are hiring an Operations Manager to own the day-to-day operational rhythm of the business. This is an execution-focused role responsible for ensuring that recurring operational processes (daily, weekly, monthly, quarterly) are completed and documented as required. The Operations Manager is responsible for ensuring that nothing falls through the cracks across key functions including support, deployment, reporting, and cross-team workflows. You will not be doing the work yourself — you will ensure that the right work is getting done on time, every time.
Success in this role means:
- No missed deadlines on recurring processes
- Clear visibility into all key operational metrics
- Backlogs and bottlenecks identified and addressed early
- Teams consistently meeting SLAs
- Leadership no longer chasing updates
This role will be in-office 4 days per week in Raleigh, NC.
Key Responsibilities
- Track and enforce SLA adherence across teams
- Provide clear, real-time operational visibility to leadership
- Act as the central point of coordination across customer support, technical support, deployment, and finance
- Own recurring processes such as weekly KPI reporting and monthly residual reporting
- Build and maintain dashboards across Support, Deployment, and Tech Support
- Create and maintain structured trackers and checklists, and reporting cadences
- Oversee all operational queues (support tickets, deployments, tech support backlog)
- Proactively identify risks including backlogs, aging work, and missed deadlines
- Identify bottlenecks, following up relentlessly to ensure completion and accountability
- Escalate delays and drive resolution plans with team leaders
- Identify opportunities to improve workflows and efficiency
- Partner with leadership (and future systems roles) to document key processes and implement improvements
Requirements
- 3–7 years of experience in operations, business operations, or project coordination
- Strong organizational skills with high attention to detail
- Proven ability to drive follow-through and accountability across teams
- Comfortable working cross-functionally in a fast-paced environment
- Data-oriented mindset with experience creating, tracking, and reporting KPIs
- Experience with tools such as Zoho, Salesforce, HubSpot, Asana, ClickUp, or similar
Schedule & Location
- Full-time (40+ hours per week)
- Hybrid schedule (on-site in Raleigh, NC four days per week)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- 401(k) retirement plan with company match
Company Culture
At PayBright, we pride ourselves on honesty, tenacity, and reliability—values that guide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistent communication and a relentless focus on execution. We’re driven by a passion for quality, with our success built on persistence, integrity, and a shared commitment to doing things the right way—delivering exceptional service and maintaining excellence across the board.
Equal Opportunity Statement
PayBright provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.