Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Tracy, California. In this long-term contract position, you will play a vital role in ensuring customer satisfaction by efficiently managing order processes and addressing customer inquiries. This opportunity is ideal for individuals who excel in an organized, team-oriented environment and are passionate about delivering exceptional service.
Responsibilities:
• Process and manage customer orders with accuracy and attention to detail using word processing and spreadsheet tools.
• Monitor order fulfillment to ensure timely deliveries and adherence to forecast allocations.
• Respond promptly to customer inquiries and requests, providing clear and precise communication.
• Prepare concise reports, documentation, and routine correspondence for both internal and external stakeholders.
• Collaborate with team members to maintain efficient account coverage and support.
• Book customer orders in a timely manner while adhering to established procedures.
• Address issues related to deliveries and proactively work to resolve them.
• Participate in team activities to enhance overall operational efficiency and service quality.
• Maintain accurate records and ensure data integrity within the order fulfillment system.• 0-2 years of experience in customer service or a related field.
• Proficiency in using word processing and spreadsheet applications.
• Strong organizational and multitasking skills to manage multiple accounts efficiently.
• Excellent verbal and written communication abilities.
• Ability to work collaboratively in a team-oriented environment.
• Detail-oriented with a focus on accuracy in documentation and reporting.
• Problem-solving skills to address and resolve customer delivery issues.
• Familiarity with order fulfillment processes and customer correspondence.