Customer Service Representative

Job Description

Job Description

The Chad Borah Team is the #1 Pillar To Post home inspection franchise in North America. Our mission is to
provide a home inspection experience that is easy, comfortable, consistent and instills confidence in all we
serve in the real estate transaction. Our difference is our talented team of people. We deliver an exceptional
service, work well as a team and we have fun doing it. Our business provides a broad range of home
inspection services to include: building inspections, radon testing, sewer lateral inspections, gas mechanical
inspections, wood destroying insect inspections and mold sampling.

We are currently seeking a detail-oriented, energetic, and motivated individual to join our team as a Customer
Service Representative. This role blends customer care with a strong service-based sales component - ideal
for someone who enjoys educating clients, building trust, and helping them make confident decisions. The
right candidate is not only focused on providing excellent service, but also plays a key role in guiding clients
through their options and helping them understand the value of the services we offer.

This candidate will ideally possess the following:

• Exceptional interpersonal and rapport building skills
• Great active listening skills
• Strong verbal communication and persuasive speaking abilities
• Confidence discussing service options and navigating value-based conversations
• Ability to read client needs and provide thoughtful, well-matched recommendations
• Comfortability working in fast-paced environments
• Capability to learn software systems relatively easily
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Computer literacy and proficiency in Excel, Outlook & Word

The duties of the job include:

• Managing large amounts of inbound and outbound calls in a timely manner
• Scheduling inspections with clients, real estate agents and third-party vendors
• Guiding clients through our service offerings and helping them choose the package that best suits their needs
• Proactively identifying opportunities to enhance the client experience through additional services
• Following up on open quotes, tentative bookings, and call-backs to assist clients in completing their
  inspection request
• Maintaining a high level of professionalism and positive attitude with clients
• Communicating and coordinating effectively with internal departments
• Following company processes accurately and efficiently

Qualifications:

• Must be 18 years of age or older
• High school diploma/GED required
• Must be available to work 40 hrs/week, Monday - Friday
• Background in real estate or previous real estate knowledge is helpful
• Previous experience in a customer service role is a plus

Benefits:

• Medical, dental and vision care (company pays 80% of employee premium)
• Short and long term disability (paid in full by the company)
• Up to 3% matching contributions into a retirement account
• Company paid life insurance
• 20 days of earned paid time off per year