Job Description
Job DescriptionSalary:
Director of Operations:
WHO WE ARE: Cultivate Your Career with a Vibrant, Dedicated Team
Small Giants isn't just an marketing and business development agency; we're a thriving community committed to long-term success in Phoenix and Denver. We are a woman-owned, highly specialized strategic and creative agency specifically focused on Commercial real estate and construction. This is an award-winning, highly collaborative company, serving companies of all sizes across the country. We believe in crafting specialized growth strategies, creative concepts, and communications that drive our clients' success. Our vibrant team culture thrives on collaboration, continuous learning, and shared achievement. Imagine enjoying team outings, catered lunches, and a wealth of internal continued education opportunities, all designed to deepen your expertise and advance your career within Small Giants. We empower our employees to develop new skills, seize abundant learning opportunities, and build a lasting, impactful career here. If you're a self-motivated individual who thrives in a fast-paced, dynamic environment, brings powerful concepts to the table, and possesses a vibrant personality that enhances collaboration, you'll find a rewarding and permanent home with us.
Is this you?
Behaviors and talents needed for this position
- Ability to take multiple activities and organize into
- Highly organized
- Collaborator
- Driver of process
- Data analytic driven
- Natural leader, commands the room and naturally earns respect
- Ability to get people on board and accountable
- Technology driven to apply results
- Driven to protect the company culture while achieving results.
What the position entails:
- Strategy and Vision Oversight of Annual Plan:
- Oversight of the Corporate Initiatives (Annual, 3-Year, Long Term) process by combining the departmental goals and platform management for initiative and goal tracking
- Execute project plans to execute on Corporate Initiatives
- Oversee all Departments' alignment with Corporate Initiatives through directors
- Administration of the master document, and platform for updating the Agency's annual activities and timeline
- Lead the execution of annual plan through the Executive Leadership Team (ELT) and Business Leadership Team (BLT) in regular accountability meetings with the sole objective of accomplishing activities in alignment with the annual timeline
- Corporate Operations:
- Engineer the agency-wide processes for effectiveness and efficiency, and
create and execute project plans to achieve process improvement that align
with strategic initiatives
- Oversight of operational efficiency within and cross-departmentally for all
Departments (Operations, HR, Finance, IT/Security, Legal Compliance,
Business Development, Client Services, Marketing/Pursuits, Design,
Visual Media, Web)
- Author and manage operational budget, focusing on operational
efficiency and cost management, forecasting project pipelines and resources needed
- Oversee resource allocation by crafting and executing strategic Organization
Design plans that align with strategic initiatives
- Identify global operational risks and create plans to mitigate those
that could impact the entire agency
- Project Operations Oversight:
- Project Management: ensuring projects are delivered on time, within budget,
and within scope, with an emphasis on efficiency and quality
- Resource Management: Optimize the allocation of staff to projects
- Workflow Management: Streamline internal processes within and between
departments to optimize delivery of projects
- Project Management Tools/Systems: Optimize agency's tech stack as it
relates to project delivery (ie: Google platform, ClickUp, etc.)
- KPI Tracking, Reporting and Process Improvement:
- Determine KPIs required for tracking project health
- Develop systems to track and report on project health timely and efficiently
- Responsible for regular reporting and analysis to Executive Leadership
- Develop project plans to correct areas of project health that align with global
strategic initiatives
- Team Leadership:
- Lead, mentor, and manage operational teams (Project Managers, Operations
Coordinators, etc.)